Project Manager – Claims Index

Contenido de trabajo

From coast-to-coast, our inspiring colleagues are at the heart of what we do best: helping people, businesses and society prosper in good times and be resilient in bad times. With our team, you’ll bring this purpose to life every day by living our Values, being open to change, and pursuing your goals.

At Intact, we’ll give you countless opportunities to learn and grow, alongside a diverse and passionate community of experts – the best the industry has to offer. You’ll be empowered to be your best self, do your best work, and make a meaningful impact. Here, you can: shape the future of insurance, win as a team, and grow with us.

About The Role

We are looking for a Project Manager - Claims Index to join our growing team!

As a Project Manager - Claims Index, your mandate will be focused on oversight of the knowledge management system used by our National Claims team. You will play an essential role by maintaining this system tool while advising a variety of stakeholders and proposing on-going optimizations to deliver best-in-class user experiences with impactful results. You will provide technical expertise and ensure efficient work processes are in place that support our employees to do their job successfully.

Workplace: This opportunity can be based at any of our Intact locations across Canada.

What You’ll Do Here

• Partner across lines of business to analyze the design of Index and strategically develop processes, solutions, and practices that allow information within the Claims Index tool to be more accessible and user friendly.
• Gather feedback from users to determine challenges and execute change.
• Build and implement project plans to deliver on short and long term strategic goals.
• Oversight of ongoing maintenance of the Index tool
• Supervision over and coordination of project resources (please be advised there are no direct reports for this role)
• Help streamline process based on feedback from the business.
• Escalate and work to resolve issues that serve as roadblocks and/or place business objectives at risk.
  

Qualifications

What you bring to the table:

• 2 years project management experience
• A proven track record in successfully leading and managing cross-functional projects and programs
• Strong communication skills in English. Ability to communicate in French would be an asset.
• Comfortable working in a dynamic and constantly evolving environment
• Experience and understanding of cloud-based knowledge management systems
• Effective project management skills and experience including implementation and post-implementation monitoring.
• Ability to identify and mitigate system risks
• Results-oriented
• Excellent interpersonal and communication skills
• Demonstrated sense of strategic thinking, planning and organization skills
• Experience working with Salesforce an asset
  

Here are some goals we’re looking to achieve with our Claims Index system:

• Improve Organization and Searchability – create a Google-like experience
• Utilizing Index as the prominent source of information for our Claims teams.
• Integrate a section with explanatory documents that can be shared with Brokers and Customers
• Consistent monitoring to ensure contents of Index remains current, accurate, and relevant
  

Here are a few reasons why others have joined our team:

• An award-winning, inspiring workplace that supports its people and recognizes great work
• Stimulating, challenging projects and development opportunities to help you grow your skills and career
• A comprehensive financial rewards program that recognizes your success
• An extensive, flexible benefits package
• An industry leading Employee Share Purchase Plan where we match 50% of net shares purchased
• A $350 annual wellness account that promotes an active lifestyle
  

Flexible Work Arrangements

We’re proud to support a flexible hybrid approach which gives everyone the best of both worlds. While there are no minimum or maximum time requirements, each team’s need for in-person connections will be different and there will be times you’ll join your colleagues at the office.

Closing Statement

We are an Equal Opportunity Employer

If we can provide a specific adjustment to make the recruitment process more accessible for you, please let us know when we reach out about a job opportunity. We’ll work with you to meet your needs.

Click here to review other important information about the hiring process, including background checks, internal candidates, and eligibility to work in Canada.

This posting closes on May 31, 2022 at 11:59 PM EST.

Referral Bonus

This role is eligible for employee referral bonus. #myReferrals1000

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