Overnight Customer Service Specialist

Contenido de trabajo

TigerTel is searching for polite, professional Customer Service Agents to work closely with other team members to provide Legendary service to our clients by answering Inbound calls for our large client base!

We are immediately hiring for Full Time Overnight Customer Service Agentsto join our team of incredible people!

At TigerTel, we assist our callers and clients by politely and professionally answering Inbound calls. We compassionately listen to our callers and do our best to assist with their reason for calling.

Our Agents are important members of our team and should be friendly, professional, and compassionate, with a great work ethic! Our ideal candidate possesses compassion, discipline, is detailed oriented, motivated, has the ability to multi-task and is an excellent communicator (written and verbal).

We are dedicated to building a diverse community, one where employees feel a sense of belonging, and are valued for their contributions and the perspectives they bring. Our purpose is to champion the power of human connection and the heart of connection is inclusion.

Compensation: $16.42 an hour

Key Responsibilities/Accountabilities

• Processes inbound and outbound customer service calls professionally, efficiently, courteously and with appropriate discretion and sense of urgency.
• Takes and dispatches messages accurately while following strict protocols provided by clients. Assists with representative training, as needed.
• Ensures compliance with all company policies and procedures.
• Performs other related duties as required or requested. Required Knowledge, Skills & Abilities Required:
• Excellent customer service skills, a strong desire to help people and the ability to remain calm in stressful situations.
• Effective verbal and written communication skills.
• Excellent problem solving skills with the ability to listen, read and interpret the critical content of inquiries.
• Demonstrates organizational ability with attention to detail and strong follow-up skills.
• Ability to establish good working relationships both internally and externally in a team environment.
  

Education And Experience Required

• Education equivalent to a High School diploma/GED or the equivalent in related work experience.
• Exceptional telephone etiquette is required as well as the ability to maintain complete confidentiality of any and all information gained while performing this role.
• Previous customer service or call center experience preferred.
• Demonstrated ability to type 35 words per minute preferred.
• Must be proficient in English language.
• Demonstrates a good working knowledge of Windows and Microsoft Office, in order to successfully navigate through the multiple computer systems. Demonstrates the ability to gain a basic understanding of the Infinity system and the associated call center systems.
• Must have the ability to work a flexible work schedule (including nights, weekends and holidays).
  

Shifts Offered

• Full Time - Overnight (8 hour shifts)
• Shift is 11pm AST - 8:00am AST
• Work from home AFTER two week training is complete
• Must be available to work weekends and statutory holidays
  

Training Period

• Paid two week training
• Must be able to train on days Monday-Friday 10:15am-6:15pm
  

Advantages

• Great team atmosphere and culture.
• No cold calls / no sales target
• Benefits
• Permanent full-time opportunity.
• Competitive Wage.
• Great location and easily transit accessible.
• Immediate start date.
• Over time pay available
• Training and development programs
  

We thank everyone for their interest in this opportunity, however only those who qualify for an interview will be contacted. Please note: All candidates being considered will be required to undergo a Criminal Records Check. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, ethnic origin, citizenship, religion, sexual orientation, gender identity, gender expression, disability, record of offences, or any other federally or provincially protected class.

Don’t miss out on this opportunity - Apply today!

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