Office Administrator (Full Time) - North Vancouver (N22)

Contenido de trabajo

Trail Appliances is the leading independent appliance retailer in Western Canada. With 12 showrooms, 3 distribution centers and offices in Richmond, Cloverdale and Annacis Island, we’re a fast-growing company with over 550 employees in British Columbia.As a Showroom Administrator you will work very closely with customers and the showroom teams. In this role you will be 50% customer facing and 50% completing administration functions.The Showroom Administrator will support customers with inquiries either over the phone or in person. As the Store Administrator you are required to type at least 40 wpm; have attention to detail as you will be responsible for collecting payments; you will be managing cancellations and returns and in store transfers. We require the successful candidate to be very process driven and comfortable with computer applications. Excellent communication skills - both written and spoken - is a must.Compensation: $22.06/hAs the Showroom Administrator you will...

• Be an approachable first point of contact for customers
• Field any incoming calls and inquiries
• Assist in administrative duties to run store administration
• Work closely with our Sales and Customer Support Team to provide timely, proactive service and support

We hope you are passionate about…

• Customer Service – You are a people person who uses your skills to create great rapport with customers
• Teamwork – You are a team player who can also thrive independently
• Joining a fun, fast-paced environment!

The experience we need…

• Experience working in an administrative/customer service role
• Fast and accurate data entry skills with the ability to multi-task
• Experience managing customer conflict and escalation
• Proficiency in Microsoft Office
• Must be able to work weekends

Bonus Points if…

• You exude energy, enthusiasm, and positivity!
• You are willing to work additional time when necessary to complete tasks and meet deadlines

Work Environment...

• Showroom environment
• Mondays to Fridays 9am to 5:30pm, may include Weekends and Friday evenings

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?