Material Handler

Sales & Retail

Shipping & Delivery

Trades & Labour

Material Handler

Job Summary

Reporting to the Warehouse Supervisor and/or Profit Centre Manager, the Material Handler is responsible for picking, packing, and shipping customer orders as well as counting, verifying, receiving, and putting away incoming vendor material and customer returns. A high attention to detail will ensure exceptional levels of customer service and satisfaction.

To experience success in the position, the Material Handler will:

• Provide a professional atmosphere for our customers
• Uphold our core values and ethics with every interaction
• Work safely and effectively as a teammate and assist with additional tasks as needed to support the overall business
• Know how to safely operate a forklift and other material handling equipment
• Be courteous, friendly and build relationships with customers and vendors

Job Duties and Responsibilities;

• Follow all Health and Safety rules and legislation while performing job functions
• Load and unload trucks, operate forklift and other material handling equipment
• Receiving duties include:
• Upon unloading vendor shipments or customer returns, obtain the packing slip and verify material received. Note any discrepancies or damaged material
• Print and verify the computer receiving documents and enter material received into the computer system
• Identify special order material and damaged material and store in proper location
• Note all shipping discrepancies on freight carrier’s Bill of Lading, initiate freight claims and forward paperwork to appropriate teammate

Picking, packaging and shipping duties include:

• Pick material for customer orders, counting and comparing items to the shipping documentation

• Assemble material and pack appropriately for pick up or shipment to customer
• Complete documentation for any shipments being delivered via third party carrier or requiring Transportation of Dangerous Goods documentation
• Inform the Supervisor of any inventory discrepancies and damaged/defective material that would impact customer service levels
• Maintain warehouse cleanliness and safety by removing empty cartons, metal banding, pallets, and other debris
• Inform Warehouse Supervisor and/or Profit Centre Manager of any safety issues within the warehouse
• Assist teammates in servicing customers at the counter
• Perform other tasks as requested by the Profit Centre Manager

Skills and Qualifications:

• Grade 12 diploma or equivalent; College and/or University degree an asset

• A minimum of 1 year of warehouse experience
• Outstanding customer service and verbal communication skills
• Able to develop comprehensive product knowledge
• Ability to learn to safely operate a forklift and any other material handling equipment
• Possess a high level of attention to detail and accurately process orders
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills
• Valid drivers license

Preferred Skills:

• Previous experience with or knowledge of plumbing and building products sold at the Profit Centre

• Experience using Trend, Eclipse, Word, Excel, and Outlook