Manager, Signage and Wayfinding

Our Company

BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and brand and marketing operations. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing your brand and marketing dollars, BrandActive has what it takes to get the job done.

Since 1998, BrandActive has scoped, budgeted, planned, and executed brand change for many of the world’s most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions, save time and money and operate more efficiently. Whether our clients are going through a one-time corporate rebrand or want to get the most out of the everyday management of their existing brand, we help them achieve more, spend less, and build a better brand.

For BrandActive team members, our goal is to be an inclusive place where you are supported in becoming the best you can be, where together we build a strong and agile organization that not only sets the standard for excellence in our industry globally, but also exemplifies how to be a compassionate commercial endeavor that is built on trusting relationships and empowering the growth of every one of us. We are a team of great people, doing great work and having a great time doing it, and we challenge ourselves to bring smarter, faster and better solutions into everything we do!

To meet the needs of our clients we have the following opportunity.

The Opportunity

Reporting to a Director, the Manager, Signage and Wayfinding provides subject matter expertise and guidance to clients undertaking rebrand implementation projects in a wide range of industries both in Canada and internationally.

We are all committed to working together to achieve our North Star of a team of great people, doing great work and having a great time doing it. As part of this, there is an expectation that all of our team members will contribute to internal initiatives that advance our client and/or team member experience while challenging us to be smarter, faster, better in everything that we do! We find that this allows us to be agile in our approach to the work and provide growth opportunities for our team members.

BrandActive is going places – join us and help make it an even better place to work.

Responsibilities

• Consulting with clients about all elements of project scope and delivery, providing a high-level of expertise around the signage and select wayfinding aspects of large rebrand implementation projects
• Serving as a subject matter expert in signage and wayfinding across a range of projects in support of your colleagues in Client Engagement (CE)
• Reviewing sign implementation in the physical environment through recommendations, manufacturing, installation and recommending ways to optimize it
• Consulting on creation of application standards and technical specifications based on concepts or design intent
• Providing support with prototype and first article recommendation in collaboration with designers based on complexity of design and materials required
• Analyzing prototypes and first article to ensure fabrication is accurate and providing constructive feedback to vendor and client
• Providing support with the review and interpretation of shop drawings
• Identifying solutions for difficult designs or installations with the support of a Senior Manager
• Working with vendors and CE teams to understand complex issues and work together to provide solutions
• Supporting project deliverables and performance in line with approved project plans and budgets
• Supporting and/or managing vendors around permits, manufacture and install to help ensure project timelines, budget and quality control expectations are met
• Collaborate with the Client Engagement team to determine site signage survey approach and engage vendors, as necessary
• Accompany a Client Engagement team member on an initial site signage survey to establish scope with the survey vendor
• Consult with Designers to ensure that site recommendations are fully optimized and all prior internal discussions around the various approaches have been completed before handing over to the Client Engagement team a book ready for the client
• Consult with the Client Engagement team and client on expectations to secure permits and variances, where they exist
• Work with the Client Engagement team to find solutions to manage vendors proactively and set proper expectations with client, including the participation of project kick-off meetings, weekly status meetings, process improvements and quality control
• Attend vendor and client visits for kick-off meeting, surveys, manufacturing and installation reviews, when required
• Identify gaps and opportunities in vendor’s signage installation plans
• Support the Client Engagement team to choose a punchlist process and finalize the forms for the process
• Accompany a Client Engagement team member on a punchlist visit
• Spread knowledge about signage technical knowledge throughout the Client Engagement team through participating in BrandActive CoE program, delivering lunch and learns, working on ActiveLearner courses or other formal training methods
• Contribute to internal initiatives that impact the client and/or team member experience
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day to day activities

Leadership

• Serve as a people leader for team member(s), and provide coaching as required
• Provide feedback that supports team member’s development and career progression
• Identify opportunities for learning and development that both address team member’s developmental needs and aspirations while keeping the company’s direction and requirements in mind
• Manage performance and address performance concerns that arise
• Lead semi-annual reviews for all direct reports
• May participate and provide input into hiring process for team members
• Coach each team member as an individual; demonstrates empathy and understanding of diversity and differences
• Establish and support an inclusive work environment where team members feel a sense of belonging by demonstrating inclusive values and behaviours

Professional Development

• Take accountability for own development, creating and updating development plan as required, communicating with people leader around aspirations
• Accept and act on feedback provided
• Is inclusive and supportive in interactions with colleagues
• Contribute to internal initiatives that impact the client and/or team member experience
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities

Qualifications and Experience

• Minimum five years of experience in the development and delivery of signage and wayfinding solutions, normally gained through working in the construction, facilities management, property management or signage industries
• Three to five years of project management experience
• Ability to review construction and shop drawings against approved signage technical specifications
• Ability to develop relationships with CE team and rapport with client
• Strong written and verbal communication skills
• Experience working on large-scale or global projects a definite asset
• Demonstrated ability to manage complexity including the ability to handle multiple tasks under pressure across more complex/multi-faceted projects
• Presence including the ability and confidence to manage client calls
• Demonstrated ability to provide subject matter expertise across a range of projects and clients over time
• Strong organizational skills
• Detail-oriented, including the ability to identify important details, ensuring things are not overlooked and delivering a consistently high quality of work, keeping the overall goals of the project in mind
• Excellent computer skills including MS Outlook, Word, Excel, PowerPoint, Project or other scheduling software such as Smartsheet or Teamwork Projects
• Experience with industry standards, materials and manufacturing knowledge; understanding fabrication, finishes, illumination and installation methods. Understanding of existing building construction and best practice for the sign application
• Understanding of industry best practices and keeping up with technology and product options.
• Additional languages are an asset

Compensation

BrandActive offers a competitive compensation package including a comprehensive benefits plan. Salary commensurate with experience and education.

Location

Downtown Toronto or remote

BrandActive is an equal opportunity employer and values inclusion in its workforce. BrandActive is pleased to offer accommodations throughout all stages of the recruitment and selection process.