IT Manager

Contenido de trabajo

Position Summary:

The IT Manager’s role is to supervise and ensure the efficient operation of the company’s network, servers, databases, and equipment. This includes managing the IT staff responsible for monitoring and diagnosing network and hardware problems. The IT Manager will also work closely with the IT executive staff and decision makers in other departments to identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of the organization.
Primary Duties and Responsibilities: Strategy & Planning

• Lead IT Department operational planning, including fostering innovation, planning projects, and organizing and negotiating the allocation of resources
• Ensure the efficient utilization of IT resources – including personnel and equipment – across the organization.
• Oversee all reports and documentation related to network and systems operations.
• Develop maintenance schedules for network and systems equipment.
• Conduct system feasibility studies and testing.
• Develop and implement all functional policies and procedures, including those for network architecture, standards, purchasing, and service provision.

Acquisition & Deployment

• Manage the deployment, monitoring, maintenance, development, upgrade, and support of IT systems, including networks, data centers, servers, PCs, operating systems, and associated hardware.
• Develop business case justifications and cost/benefit analyses for IT spending and initiatives.
• Develop and implement all IT policies and procedures, including those for architecture, security, disaster recovery, standards, purchasing, and service provision.
• Develop requests for proposal.
• Negotiate and administer vendor, outsourcer, and consultant contracts and service agreements.

Operational Management

• Practice asset management for IT hardware, software, and equipment.
• Establish and maintain regular written and in-person communications with the organization’s executives, department heads, and end users regarding pertinent IT activities.
• Oversee operations-related projects and project portfolio.
• Assist in the provisioning of end-user services, including help desk and technical support services.
• Manage and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including: servers, telecommunication, LANs, WANs, Internet, security, wireless implementations, etc.
• Establish and maintain regular written and in-person communications with the organization’s executives, decision-makers, stakeholders, department heads, and end users regarding pertinent infrastructure activities

Qualifications: Education & Certification

• University degree or college diploma in the field of computer science and/or 5 years equivalent work experience.
• Steady advancement in learning and certifications.

Knowledge & Experience

• Experience managing and delivering infrastructure design and operational excellence.
• Exceptional knowledge of service delivery, as well as successful service level agreement accomplishments.
• Experience successfully leading an IT team.
• Hands-on experience troubleshooting hardware.
• Knowledge of current protocols and standards.
• Application support experience with cloud (Azure, M365) and on premise applications primarily in a Microsoft stack

Personal Attributes

• Ability to make sound and logical judgments.
• Demonstrated leadership and personnel/project management skills.
• Good understanding of the organization’s goals and objectives.
• Strong interpersonal, written, and oral communication skills.
• Able to conduct research into issues and products as required.
• Ability to prioritize and execute tasks and make sound decisions in emergency situations.
• Ability to present ideas in a user-friendly language.
• Highly self-motivated and directed.
• Keen attention to detail.
• Proven analytical and problem-solving abilities.
• Motivation to learn and use the data and functionality of key business applications for the improvement of business processes.
• Exceptional customer service orientation.
• Ability to excel in a team-oriented, collaborative environment

Working Conditions and Physical Effort:

• Hyrbrid work arrangement available with 50/50 remote/office.
• On-call availability for 5 days per month.
• Work is normally performed in a typical interior/office work environment.
• Some physical effort required (i.e. some lifting of supplies and material).
• Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and to handle other computer components.
• Long hours sitting and using office equipment and computers.
• Some exposure to warehouse environment.
• On occasion work hours can include weekend and evening work

The company reserves the right to make changes to all job descriptions with the evolving needs of the company.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care
• Work from home

Schedule:

• 8 hour shift
• On call

Education:

• Bachelor’s Degree (preferred)

Experience:

• Information Technology: 5 years (preferred)

Work remotely:

• Yes