Inside Sales/Customer Service Representative

Contenido de trabajo

We are currently recruiting for a Inside Sales/Customer Service Representative for our Brampton, Ontario client!

The Inside Sales/Customer Service Representative acts as the primary point of contact for both external and internal customers. They provide industry leading customer service while building and enhancing positive customer relationships. This role requires ability to quickly learn about the various products and services offered by our client and use of sound judgment to determine the most effective approach in handling customer inquiries and concerns timely. The Customer Service Representative also develops and maintains excellent internal relationships to ensure the industry leading customer experience.

What You Will Do

Successfully represents our client as the first point of contact for all external and internal customers and partners.

Respond quickly to inbound inquiries from customers regarding the company’s products and services.

Investigate and resolve all customer internal and external support request as needed to ensure customer satisfaction. Escalate customer issues within established guidelines to ensure timely resolution.

Provide sales assistance to customers; process quotes, orders, drawings, technical information accurately and efficiently on behalf of customers.

Build and maintain a positive customer experience by providing consistency and excellence in customer service, by helping to achieve sales, customer service and quality goals.

Identify opportunities to cross-sell and up-sell products and services, and close sales.

Perform various administrative tasks. Maintain accurate documentation of correspondences including original customer inquiries, corrective actions and follow-up.

Remain current on our client’s guidelines, policies, procedures, products and services.

Attend and participate in training, coaching and orientation sessions, as needed.

Identify and report on trends in customer inquiries and issues.

Contribute to the development of new methods and techniques to improve the customer experience.

Participate in projects per business needs.

What You Will Bring

Fluency in English & French for this position highly preferred, however, will consider those without bilingualism if there is a strong technical engineering background

Minimum of a two years’ post-secondary education and/ or related experience in customer service, marketing, engineering or a related field is preferred

Knowledge of power transmission products, electronic products (VFD’s) or electric motors is an asset.

Effective problem identification and resolution skills.

Salary: $55K-65K