Inside Sales Representative

Contenido de trabajo

Location: London, ON

Term: Contract position – 4 months (Contract to Perm)

Shift: Monday to Friday – 8:00 am to 4:30 pm

Pay Rate: $21 to $24 per hour (based on experience)

Job Summary:

Working with our major customers, the Inside Sales Representative will act as liaison and will be responsible for customer service from inquiries, quoting, bills of material to delivery.

Responsibilities:

• Addressing all customer inquiries, and concerns to ensure customer satisfaction

• Quote Customer RFQ’s ie: create formal quote, collect pricing, calculate sell price, advise delivery etc.

• Ability to read drawings is an asset

• Review Customer Orders ie: QA Clauses, Pricing, Delivery, Special instructions or Requirements, Terms & Conditions etc.

• Retrieving Customer Orders through the internet (experience with Oracle is an asset)

• Inputting Customer Orders ie: Creating Sales orders in MRP system

• Creating new product forms

• Create customs paperwork if applicable for shipments

• Conduct ongoing customer needs, analysis, research of customer requirements

• Follows both London site Production guidelines and the company’s Policies & Procedures

• Occasional reception coverage

• Other various duties as assigned

Qualifications:

• Minimum 5 years customer service experience with Inside Sales experience in a Manufacturing environment a major asset

• Accurate data entry skills with superior attention to detail

• Excellent written and oral communication skills

• Professionalism with excellent interpersonal skills

• Excellent organizational and time management skills with strong ability to multi-task and prioritize workload in a fast-paced, changing environment

• Demonstrated ability to problem-solve

• Responsive to company and customer needs

• Work with minimum supervision

• Highly proficient computer skills in Word and Excel

• Knowledge of Industrial/Aerospace products and Supply Chain practices are an asset

• Knowledge of production planning is an asset

• A condition of employment will be completing a security assessment to ensure eligibility under Canada’s Controlled Goods Program

Position Type:

• Contract to Permanent with benefits

• Office Hours 8:00am – 4:30pm with a one hour lunch