Information Technology Manager

Contenido de trabajo

Who we are:

Point to Point Communications/Point to Point to Point Broadband is a recognized industry leader and a full service solution provider, delivering end-to-end connectivity solutions for mission-critical and line-of-business applications. We offer a complete range of wireless solutions. Based on the customer’s operational needs, we recommend the most effective wireless system options available. In addition, Point to Point is a wireless ISP, providing high-speed internet throughout the County of Simcoe.

The Opportunity:

We currently have a career opportunity for a Full-time, permanent IT Services Manager to lead our IT Services team, located in Barrie, Ontario. The IT Services Manager role is primarily responsible for approving and overseeing the planning and implementation of technology initiatives within the organization. The IT Services Manager manages a team of IT and customer service professionals, focusing on the technical training and coaching of employees, communicating job expectations, overseeing their work, and appraising their performance. This role is ultimately responsible for the activities related to the technical operations and customer support of IT systems including the managing, monitoring, support, and maintenance of all IT Service Department activities.

The successful candidate must be a good fit within our Company’s core values which are as follows:

Job Functions:

• Manages the IT team, focusing on technical training and coaching employees, and communicating job expectations.
• Provides vision and direction for the IT Services team.
• Schedules daily tasks and delegates project assignments to IT team
• Works in coordination with Field Services Manager to coordinate support resources required for field technicians.
• Identifies areas of improvement and drives initiatives to address failures in systems and/or processes.
• Encourages continuous improvement practices among employees.
• Monitors Service Level Agreement standards (internal and external).
• Participates in and supports the on-call rotation, including on-call after-hours, holidays, and weekend support as needed.
• Produces policies, procedures, and work instructions necessary for sustaining IT operational efficiency.
• Schedules and budgets maintenance, upgrades, and repair activities to ensure optimum operational performance with little to no interruption to daily activities.
• Communicates to owners and managers, strategic and operational planning efforts regarding new technologies, marketing, network expansion, increasing customer revenue, and mitigating customer losses and costs where appropriate.
• Monitors key performance indicators (KPIs) and focuses on Operational Excellence to improve the reliability, availability, and quality of the services provided to our customers.
• Maintains the workforce needs in the IT Services Department
• Responsible for keeping the ownership group and managers informed on the performance of the organization’s infrastructure.
• Participates in leadership meetings, working to identify, propose and implement improvements in systems, reports, and processes in the IT Services Department and across the organization.
• Responsible for the implementation of business and service processes to deliver IT services across the organization utilizing industry-standard practices and methods.
• Responsible for timeframes and resources required for infrastructure and customer projects including system updates, upgrades, migrations, and outages.
• Responsible for the inventory management system to document and control company technology assets and software including all monitors, computers, laptops, printers, conferencing equipment, software keys/licenses.
• Maintains an appropriate level of spare equipment to reasonably support daily operations.
• Evaluates and presents the budgetary requirements for the Broadband network and the internal technology assets and software.

Experience Requirements:

• A minimum of 2-3 years experience in a managerial role.
• IT certifications, university degree in related field or equivalent.
• Experience with Cambium, Motorola and Avigilon equipment will be considered an asset

Additional Requirements:

• Good verbal and written communication skills
• Great customer service and interpersonal skills
• Ability to prioritize, multitask, work within time constraints and follow-up
• Leadership capabilities
• Analytical and Problem-solving skills
• Detail-oriented
• Must live within 1 hour of Barrie, ON or be willing to relocate prior to commencing job
• Must hold a valid Drivers License
• Must be willing to travel to customer locations, as required
• Must pass a criminal record check

Benefits:

• Dental Care
• Extended Health Benefits
• On-site parking
• Paid time off
• RRSP match

Schedule:

• Monday to Friday, 8:00am-4:30pm
• On call

Ability to commute/relocate:

• Barrie, ON: reliably commute or plan to relocate before starting work (required)

How to Apply:

• Please send resume and cover letter to:hr@ptpcomm.com