Group Sales Coordinator

Contenido de trabajo

*Please apply to Job Requisition JR7375 on the UBC Staff Careers site by 11:59 pm on April 26, 2022: https://ubc.wd10.myworkdayjobs.com/ubcstaffjobs/job/UBC-Vancouver-Campus/Group-Sales-Coordinator_JR7375

About Conferences & Accommodations at UBC Vancouver

Conferences & Accommodation promotes UBC Vancouver as a summer event destination for conferences, sporting events, religious gathering, camps, miscellaneous groups and individual travellers. We create a welcoming and memorable experience for our guests, and provide high quality hotel suites, comfortable shared accommodations, spectacular meeting spaces and professional conference services, while serving our valued campus partners and generating economic and reputational benefits to the UBC community.

Job Summary

The Group Sales Coordinator is responsible for coordinating successful group bookings for Conferences & Accommodations at UBC by working with a variety of clients and organizers. This will include communicating rates, services and sharing general knowledge of UBC meeting venues, accommodations and campus facilities. The Group Sales Coordinator will contribute to the Accommodation Only market segment by managing, confirming group booking with contracts and invoices.

This role is a highly service orientated position as it will require the Coordinator to interact with clients by email and phone on a daily basis. Works in a fast-paced environment leading up to and during conference season, which may require management of shifting priorities and deadlines based on client needs. Conference season at the University is between May and August, during this time, some weekend or evening work may be required; with limited vacation time from April – July inclusive.

Qualifications

High School graduation, plus one year of post-secondary education, plus four years of related experience, or an equivalent combination of education and experience.

• Training in office procedures and in the hospitality industry.
• Certified diploma in the Hospitality industry preferred.
• Experience in office and hospitality sales.
• Extensive knowledge and experience with word processing/computers required.
• Good knowledge of the services and standards required in the Hospitality industry.
• Good knowledge of Conferences & Accommodation’s services and facilities preferred.
• Good knowledge of hotel property and contact management software (i.e. EBMS, Opera, Delphi preferred.
• Ability to provide quality service to customers in a courteous, professional manner.
• Ability to deal with a diversity of people in a calm, courteous, and effective manner.
• Ability to communicate effectively verbally and in writing.
• Ability to exercise tact and diplomacy.
• Ability to prioritize and work effectively under pressure to meet deadlines.
• Ability to work effectively independently and in a team environment.
• Ability to supervise the work of sales support staff.
• Ability to compose clear and concise business letters and memos.
• Ability to maintain accuracy and attention to detail.
• Ability to perform word processing at 55 words per minute.
• Ability to effectively use spreadsheet and database applications at an intermediate level.
• Ability to work during statutory holidays and on weekends during peak periods.

The total compensation package includes: extended health and dental, pension plan, tuition waiver, professional development fund, paid vacation, Employee and Faculty Assistance Program (EFAP), group life insurance, disability benefit plan, and access to a variety of health and wellness programs.

To learn more about Conferences & Accommodation at UBC Vancouver, visit https://ubcconferences.com/