Front Desk Agent/Night Auditor

Contenido de trabajo

To assist guests efficiently, courteously and professionally in all Front Desk related functions, and to maintain high standards of service and hospitality.

Responsibilities and Duties

• Provide the highest quality of service to the guest at all times.
• Promptly and effectively deal with guest complaints and requests.
• Check guests in and out efficiently and in a friendly manner.
• Post guest charges and compute guest bill, collect payment and make change for hotel guests following all cash handling procedures as required by Hotel.
• Develop a thorough knowledge of hotel amenities, room locations, room rates, and selling strategies.
• Answer switchboard, reservations and wake up calls, efficiently and in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability, answers inquiries and accept reservations both in person and on the phone.
• Keep lobby, back area and desk area clean and presentable.
• Ensure all credit cards, cash, and change fund are balanced throughout each shift.
• Inform management of any guest or systems related complaints or problems.
• Communicate with incoming staff and management by logging pertinent information in the pass on log.
• Have a thorough knowledge of emergency procedures.
• Audit all charges and postings, correcting work as necessary.

Prepare reports as required.

• Other duties as assigned by management.

Qualifications and Skills

• Previous accounting or hotel front desk experience required
• Must be available to work am, pm and night shifts, weekends and holidays
• Must have ability to handle fast paced, multi-tasking, guest focused environment
• Must have excellent organization, communication, customer service and interpersonal skills
• Proficient with Microsoft Word, Excel, network systems (Opera would be an asset).

Job Types: Full-time, Permanent

Salary: based on experience

Job Types: Full-time, Permanent

Salary: From $15.20 per hour

Schedule:

• 8 hour shift
• Day shift
• Night shift