Front Desk Agent

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Summary

The Pinnacle Hotel at the Pier, a unique boutique style property, is seeking for front desk agent who will serve as an ambassador for the Hotel. The individual must be a multi-functional individual who is driven to always exceed our residents & guests’ expectations.

Specific Duties and/or Job Responsibilities

• Provide courteous, prompt, professional and attentive guest service up to the highest Standards at all times whilst on the desk developing a personal rapport the guests.
• Keeping yourself aware of procedural and/or policy changes by reviewing the log book and memo board upon shift arrival; record important and relevant items as required therein
• Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift.
• Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings
• Responsible for the registration of arriving guests and checking out departing guests.
• Check for, review and input any reservations received on the fax machine and over the telephone during your shift
• Take delivery of any packages and/or mail received at the Front Desk for in house and arriving guests or other departments as required arranging for prompt delivery.
• Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions
• Complete all duties in an expedient fashion as assigned by the Guest Services Manager & Executive Team.

Job Requirements

• Self motivated, responsible, organized and task oriented.
• Fluent in English. Proficiency of a second language would be an asset.
• Knowledge of Microsoft Word, Excel and Outlook.
• Ability to work flexible hours including holidays, weekends and overnights.
• Must be able to stand or sit for an 8-hour shift.
• Ability to work in a team environment.
• Must have a passion for delivering outstanding guest services.
• Must be able to lift 50 pounds and assist with guest luggage
• Fully vaccinated is required

**Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization

Education & Experience

• Hospitality experience or college education in the hospitality field is preferred.
• Occupation First Aid Level 1 would be an asset.

Job Types: Full-time, Permanent

Salary: $18.50-$24.60 per hour

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability