Front Desk Agent

Contenido de trabajo

General

Pinnacle Hotel at the Pier as a unique, boutique style property, is seeking for a Front Desk Agent who must be a multi-functional individual who is driven to always exceed our guests’ expectations with an attention for detail. The individual possesses strong interpersonal skills and a positive attitude towards their work and their fellow colleagues handling extreme pressure situations as they occur.

Specific Duties and/or Job Responsibilities:

· Responsible for the registration of arriving guests and checking out departing guests

· Provide courteous, prompt, professional and attentive guest service with high Standards at all times whilst on the desk developing a personal rapport the guests

· Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift

· Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings

· Check for, review and input any reservations received on the fax machine, e-mail and over the telephone during your shift

· Must possess fluent knowledge of the city and geography, keeping abreast of arts & entertainment and local trends, restaurants & tourist attractions

· Complete all duties in an expedient fashion as assigned by the Guest Services Manager & Executive Team

Job Requirements

· Self motivated, responsible, organized and task oriented

· Fluent in English. Proficiency of a second language would be an asset

· Knowledge of Microsoft Word, Excel and Outlook.

· Ability to work flexible hours including holidays, weekends and overnights.

· Must be able to stand or sit for an 8-hour shift

· Must be able to lift 50 pounds and assist guest luggage

Education & Experience

· 1 - 2 years working in a hospitality related industry in a front office type position

· Must have extensive knowledge of the local area and must be able to provide valid and relevant directions, recommendations to enable successful fulfillment of guest requests. Familiarity with local attractions, exhibitions, concerts, theatres, shopping, sporting events, restaurants, transportations and any other information of interest to guests

· Experience with Opera PMS is preferred but, not necessary

· Occupation First Aid Level 1 would be an asset

· College education in hospitality is preferred

Part-time hours: 24 per week

Job Types: Part-time, Permanent

Salary: $18.40-$24.60 per hour

Schedule:

• Day shift
• Holidays
• Night shift
• Weekend availability

Work remotely:

• No