Field Service Resource Coordinator

Contenido de trabajo

We are looking for a Resource Coordinator to join our dynamic, fast-paced Marine Power Field Service team for North America. This position may be located in the US or in Canada.

What Will You Be Doing

As a Resource Coordinator you will coordinate work schedules, training, vacation/leave requirements for the field staff. The ideal candidate will have excellent leadership and communication skills and will have knowledge and experience with the end-to-end processes for Field Services.

As a Field Service Resource Coordinator, you will focus on these responsibilities:

• Ensure that all resource requests are prioritized properly
• Receive requests via common resource area e-mail group and allocate resources as per profile analysis required in Field work orders through Planning Board to ensure availability of field staff.
• Support in managing the training, vacation, time off, and leave requirements of field staff through the planning framework to maintain uniform use of field staff, ensuring the best use and availability of the Field Service personnel encompassing coordination of Visa’s, medicals, travel etc.
• Maintain confidentiality of personal details as appropriate
• Promote effective communication with other departments (CAC, CM, Sales, etc.) to, according to needs and requirements, ensure the satisfaction of internal and external customers.
• Assisting the Operations Coordinator with regular feedback from executed jobs.
• Monitor and control the monthly process KPIs in Resources, seeking to provide information to those responsible for identifying potential failures and improvements through action plans.
• Prepare and send reports with monthly results obtained by analyzing the KPIs monitored over the period.
• To comply with the company’s Quality, Health & Safety and Equal Opportunities policies.
• In addition to the above duties and responsibilities, the post holder must be prepared to undertake such additional duties within their capabilities which may result from changing circumstances, but which may not of necessity, change the general character or level of responsibility of the post.
  
  

To be successful in this role, we expect you to have:

• Safety first mind-set
• Good leadership skills, Change Management experience
• Experience working within Service Delivery and the Marine Industry.   
• Experience and a knowledge of the local markets is beneficial
• Knowledge and understanding of  Field Services end to end delivery process
• Excellent communication skills and a well-developed cultural awareness and situational sensitivity.
• Recognition as a leader with the ability to build high performing teams based on trust.
• High integrity, listen with good intention, appreciate feedback and support people to grow 
• Ability to create clarity on direction and inspire people to take action towards future goals  
• Enjoy creating clear business value with a goal-oriented mind-set 
• Drive results with excellent planning and remove obstacles for success of our employees 
• Be accountable for business impact and act to adjust when performance is not as expected
  
  

Why you and us

You will be a part of a global organization with local presence and work in an exciting and dynamic working environment with highly motivated and skilled co-workers. We offer interesting and challenging work tasks, as well as personal and professional development in a great team.

If you feel excited by being a part of this working environment and think your personal skills and qualities match the job requirements, we look forward to receiving your job application.

Successful applicant must be authorized to work in the USA without sponsorship.

We look forward to hearing from you. Qualified candidates must apply online: http://www.wartsila.com/en/careers/vacancies.

Wärtsilä North America values our employees. We offer a competitive salary and comprehensive benefits package. Wärtsilä North America is an EOE/AA employer.

Last application date: 17/06/2022

At Wärtsilä we value, respect and embrace all our differences, and are committed to diversity, inclusion and equal employment opportunities; everyone can be their true self and succeed based on their job-relevant merits and abilities.

This is Wärtsilä

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. We emphasise innovation in sustainable technology and services to help our customers continuously improve their environmental and economic performance. Our dedicated and passionate team of 17,000 professionals in more than 200 locations in 68 countries shape the decarbonisation transformation of our industries across the globe. In 2021, Wärtsilä’s net sales totalled EUR 4.8 billion. Wärtsilä is listed on Nasdaq Helsinki. Find out more at www.wartsila.com.