End User Support Manager

☞ KPMG

Ver: 132

Día de actualización: 29-05-2024

Ubicación: Toronto Ontario

Categoría: Contabilidad / Auditoría

Industria:

Tipo de empleo: Full-time

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Contenido de trabajo

Overview:

You’ve got big plans. We have opportunities to match, and we’re committed to empowering you to become a better you, no matter what you do.


When you join KPMG you’ll be one of over 227,000 professionals providing audit, tax, advisory and business enablement services across 146 countries.


With the support to do things differently, grow personally and professionally and bring your whole self to work, there’s no limit to the impact you can make. Let’s do this.


The Opportunity


Due to growth and internal movement, we have an exciting opportunity for an End User Support Manager to join our ITS team. The role is located onsite, in our downtown Toronto office. The End User Support Manager will primarily be accountable for the management of a team of Support Analysts and responsible for the delivery of Tier 1 & 2 IT Support services, to local GTA offices and nationally, using our remote support options.
What you will do:
  • Deliver IT Support internally to our users and meet our SLAs.
  • Manage the IT desktop asset life cycle and accounting for all assets, including dispatching and disposing.
  • Responsible for representing ITS in the GTA and maintaining healthy relationships with the Firm Leadership.
  • Provide budget and business plan input and deliver Performance Management to the Support Analysts.
What you bring to this role:
  • Minimum of 10 years IT Support experience with a minimum of 3 years in a management role.
  • Degree in Technology and/or equivalent certification.
  • Project Management (PMI) an asset.
  • Knowledge of M365 (Teams, One Drive) and Windows 10.
  • Knowledge and experience with ServiceNow an asset.
  • Ability to lead and motivate a team of IT professionals.
  • Excellent interpersonal skills.
  • Excellent communication skills - written and oral.
  • Strong troubleshooting/problem solving skills and analytical ability.
  • Strong work ethic and thrives on challenges.
  • Solid organizational skills; ability to prioritize, multi-task and work in a busy, fast paced environment.
  • Desire to learn and expand knowledge of the firm and the technology environment in use; develop an understanding of the business requirements of the firm.
  • Flexibility to work shifts within the 8:00am-6:00pm, EST timeframe.
  • Flexibility to work on weekends and statutory holidays when required.

Learn more about where a career at KPMG can take you.

Our Values, The KPMG Way:
Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG is committed to the health and safety of our people, clients and communities. With this commitment in mind, KPMG complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including a COVID-19 Vaccination Policy. KPMG’s COVID 19 Vaccination Policy requires all employees to be fully vaccinated if they wish to or are required to attend a KPMG office and/or other congregate settings in the course of their duties (such as client sites or third-party venues).

As this role requires occasional or consistent attendance at a KPMG office and/or congregate setting, the successful candidate must be fully vaccinated (i.e. have received all doses that are recommended by Health Canada, including any boosters) and must provide KPMG with proof of vaccination. KPMG will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

For general recruitment-related inquiries, please contact the HR Delivery Centre at cafmcdnhrsthotline@kpmg.ca.

If you have a question about accessible employment at KPMG, or to begin a confidential conversation about your individual accessibility or accommodation needs through the recruitment process, we encourage you to contact us at cafmcdnhrsthotline@kpmg.ca or phone: 416-777-8002 or toll free 1-888-466-4778.
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Plazo: 13-07-2024

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