Director, Client Engagement

Our Company

BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and brand and marketing operations. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing your brand and marketing dollars, BrandActive has what it takes to get the job done.

Since 1998, BrandActive has scoped, budgeted, planned, and executed brand change for many of the world’s most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions, save time and money and operate more efficiently. Whether our clients are going through a one-time corporate rebrand or want to get the most out of the everyday management of their existing brand, we help them achieve more, spend less, and build a better brand.

For BrandActive team members, our goal is to be an inclusive place where you are supported in becoming the best you can be, where together we build a strong and agile organization that not only sets the standard for excellence in our industry globally, but also exemplifies how to be a compassionate commercial endeavor that is built on trusting relationships and empowering the growth of every one of us. We are a team of great people, doing great work and having a great time doing it, and we challenge ourselves to bring smarter, faster and better solutions into everything we do!

The Opportunity

Reporting to the Senior Vice-President, Client Engagement, the Director is responsible for effectively managing the relationship with multiple clients through all phases of projects under his/her direction, serving as the continuity throughout each project and securing extensions from clients under his/her direction. The Director also ensures the ongoing management and development of his/her team members. When conditions safely permit, travel between North America and internationally may be a requirement. During the COVID-19 pandemic, travel expectations will be by rare exception only.

We are all committed to working together to achieve our North Star of a team of great people, doing great work and having a great time doing it. As part of this, there is an expectation that all of our team members will contribute to internal initiatives that advance our client and/or team member experience while challenging us to be smarter, faster, better in everything that we do! We find that this allows us to be agile in our approach to the work and provide growth opportunities for our team members.

BrandActive is going places – join us and help make it an even better place to work.

Responsibilities

Project Strategy and Oversight

• Provides project excellence, oversight and strategic consulting and direction across the multiple projects for which he/she is responsible
• Works with the client and internal team to define the scope of each client’s brand transition across all asset categories. Typically works with clients at the Director and Vice-President level but may be required to present project deliverables to the C-Suite and Executive levels
• Collaborates with internal colleagues to identify teams required for each project
• Helps project teams to address issues and anticipate risks
• Communicates key project updates to Senior Vice-President, Client Engagement
• Accountable for the quality of project deliverables including cost estimates
• Looks for opportunities to enhance rebrand implementation processes

Client Management

• Owns the client relationship through entire project lifecycle, providing strategic account management and securing extension work
• Drafts change orders (COs) and works with clients to ensure their approval
• Works with the Client Service department to set project fees
• Ensures projects are delivered according to the statements of work (SOW) and/or associated change orders, ensuring that projects remain on time and within the forecast resource allocation
• Helps Client Service to create and review SOWs and change orders before they are issued
• Looks for additional short- and long-term business opportunities
• Consults with Senior Vice-President, Client Engagement and Client Services about client’s strategic account management
• Transitions relationship back to Client Services when project is complete or when the next phase of the project is not expected to start for at least a few months

Leadership

• Manages a team of Managers and Senior Managers who lead projects for which the Director is accountable ensuring that everyone has a great time doing great work!
• Serve as a people leader for team member(s), and provide coaching as required
• Provides feedback and supports employees’ development and career progression
• Manages performance and addresses concerns that arise
• Participates and provides input into hiring process for team members
• Ensures that team members reporting to Project Leads receive ongoing feedback and development
• Lead semi-annual reviews for all team members
• Identifies opportunities for learning and development that both address team members’ developmental needs and aspirations, and are mindful of the company’s direction and requirements
• Leads by example and supports teams to be client-oriented and adhere to our mantra “Smarter, Faster, Better”
• Encourages her/himself and others to foster our culture and contributing to the improvement of organizational communications, learning and development and internal processes
• Contribute to internal initiatives that impact the client and/or team member experience
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day to day activities
• Promotes an inclusive environment by demonstrating a commitment to EDI and ensuring people leaders within team demonstrate inclusive values and behaviours
• Coach each team member as an individual; demonstrates empathy and understanding of diversity and differences
• Establish and support an inclusive work environment where team members feel a sense of belonging by demonstrating inclusive values and behaviours

Professional Development

• Take accountability for own development, creating and updating development plan as required, communicating with people leader around aspirations
• Accept and act on feedback provided
• Is inclusive and supportive in interactions with colleagues
• Contribute to internal initiatives that impact the client and/or team member experience
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities

Qualifications

Education and Experience

• University degree
• 7 or more years of management consulting experience working across industries and across solutions or relevant consulting experience gained within an organization
• Proven track record of building effective, mutually beneficial client relationships
• Project management education/experience is strongly preferred

Competencies

• Strategic thinking and influencing skills with strong problem-solving capability
• Excellent critical thinking and analytical skills
• Demonstrated skills in financial analysis with the ability to relate strategies to financial implications, to ensure cost estimates are correct and to effectively articulate implications internally and externally
• Strong verbal and written communications skills including the ability to effectively communicate with individuals from various organizational functions and levels of seniority
• Demonstrated team-building and leadership skills and an ability to effectively manage and coach technical and non-technical teams
• Good organizational skills and a keen attention to detail
• Business acumen and operational understanding to effectively lead and advise colleagues, stakeholders and external clients
• Taking initiative
• Capable of creative and innovative thinking
• Ability to work collaboratively across the company
• Strong interpersonal skills
• Strong presence and a professionally assertive nature
• Tenacious with an entrepreneurial spirit

Technical skills

• Excellent computer skills including MS Outlook, Word, Excel, PowerPoint, Project or other scheduling software such as Smartsheet or Teamwork Projects
• Basic knowledge and experience with MS Visio at a minimum

Compensation

BrandActive offers a competitive compensation package including a comprehensive benefits plan. Salary commensurate with experience and education.

BrandActive is an equal opportunity employer and values inclusion in its workforce. BrandActive is pleased to offer accommodations throughout all stages of the recruitment and selection process.