Digital Communications Coordinator

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Digital Communications Coordinator

A busy Gastown Vancouver association management company requires a Communications Coordinator to assist in handling communication activities for its association clients.

The ideal candidate will have exceptional written and verbal communication skills and will be confident using and learning technology. You have a proven track record as a team player who is comfortable with tight deadlines, multi-tasking and prioritizing a busy workload. You will be responsible for producing e-blasts, web updates, social media, news stories and other promotional items as needed for non-profit industry associations.

This is a full-time permanent position with annual salary, vacation time and benefits.

Knowledge, skills and abilities may include but are not limited to:

• The ability to write quickly, concisely and accurately
• Able to establish and maintain positive working relationships with other staff, association members and boards, and suppliers
• Strong written and verbal communication skills
• Exceptional organization skills and attention to detail
• Able to multi-task and meet very stringent deadlines
• Excellent trouble-shooting skills
• Outstanding computer skills with basic knowledge of software including Adobe Creative Suite (including Photoshop, Dreamweaver and InDesign), word processing, databases, spreadsheets, email and web applications.
• Intermediate HTML skills
• Graphic design skills are an advantage
• Videography skills or interest in broadcasting are an advantage
• Knowledge of website content management systems
• Experience writing content for websites, e-blasts and print publications
• Keyboarding speed of 65 wpm with few errors
• Strong problem-solving skills.

Job Description

Web Content Updates

The successful candidate will be responsible for content updates for association websites, social media, news feeds and other materials. The candidate should demonstrate strong written communication skills and the ability to write for multiple mediums and audiences.

• Ensure accuracy of content and make updates as needed
• Ensure internal and external links are functional and update as needed
• Post content to news feeds, social media and other channels
• Uphold style of voice and standards of clients in all written materials
• Proofread and edit content provided by others
• Distribute job postings both online and in eblasts, communicating with job posting customers to collect payment
• Work with event team members to promote events across all channels
• Update client web pages as necessary.

Electronic Communication

The successful candidate will be required to oversee event email blasts leaving the office for each association client. The candidate will need to be comfortable with HTML.

Due to the volume of work the candidate will require attention to detail, be highly organized and work well under pressure. The candidate should demonstrate a solid sense of aesthetics and be tech savvy.

• Write and edit event promotional content
• Work with design coordinator to set up eblasts
• Check eblasts for errors and aesthetics before sending to client for approval
• Set and implement a blast schedule for repeat blasts
• Manage subscribers and distribution lists

Social Media

The successful candidate will be expected to work on creating a consistent and successful social media strategy for clients. This will involve communicating on priorities for promotion and making recommendations to encourage further growth. You will be expected to:

• Manage Twitter, Facebook, LinkedIn, Instagram, and YouTube accounts for various clients and the company
• Develop social media campaigns and strategies for clients

• Use social media management tools including HootSuite to post content
• Ensure client events, activities and news are appropriately shared on social networks

Webinar Production

The successful candidate will work alongside the videography and operations team to support in the broadcast of live webinar events. This would include:

• Monitoring attendee chat box and providing customer support
• Troubleshooting technical issues over phone and online chat
• Greeting webinar staff and speakers and introducing them to technology in our broadcast studio, Brix Studio.

Job Type: Full-time

Salary: $37,576.00-$50,000.00 per year

COVID-19 considerations:
Our team is currently working from home in response to COVID-19.

Job Type: Full-time

Salary: $34,917.00-$50,000.00 per year

Benefits:

• Dental care
• Extended health care

Schedule:

• 8 hour shift

COVID-19 considerations:
We are working from home

Work remotely:

• Temporarily due to COVID-19