Customer Support Agent

Contenido de trabajo

Are you passionate about helping others? Do you enjoy customer interaction? Would you be interested to work for a good cause in a not for profit organization?

If you answered yes, then we would like to hear from you!

We are currently hiring for customer support agent to work for a call center to support a not for profit organization.

Start Date: November 7th, 2022

Hours of Operation: Monday – Saturday : 7:30-8:00 am to 4:00pm CST (Must be available to attend all assigned shifts) You will be scheduled for 5 days per week.

Salary: from $13.50 to $14.40/hr

Location: 550 Berry Street (free parking!)

This is a long term contract position!

Training will be provided!

Advantages

• 4% vacation pay on every check
• Paid weekly
• Community care
• Benefits package available at a reduced rate from Day 1
• Great company culture
• Great experience
  
  

Responsibilities

• Handle a high volume of inbound calls.
• Taking customer donations and processing it
• Empathize with the callers and provide them with an exceptional customer service
• Updating databases and accurately entering all the information
• Attention to detail and accuracy is important
• Assisting customers with any questions or concerns they may have
  
  

Qualifications

• Must be fluent in English
• Must be tech savvy and working with different computer softwares
• Must be able to multitask in a changing environment
• Must be able to pass a criminal background check (We will pay for the check!)
• Customer service experience is required
• Previous contact center experience is an asset
  
  

Summary

If you or someone you know may be interested in this role, please consider the following steps to apply:

• Apply directly on this site
• Email your resume to us at tahina.renord@randstad.ca with subject line "Customer Support Agent- on site"
  
  

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada’s workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.