Customer Service Representative

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Company Overview

Since incorporation in 2003, LuminUltra has been a leading manufacturer and thought leader in the Biotech industry. Headquartered in Fredericton, New Brunswick, LuminUltra is a global company with satellite operations in Baltimore, Miami, Paris, London, and Melbourne.

Armed with dedicated ownership, a talented team, and a solid foundation, LuminUltra’s best-in-class solutions are being used in multiple industries to identify issues before they become problems, utilizing fast, accurate tests to identify, address and validate microbiological control solutions. By providing rapid, accurate biological testing solutions, LuminUltra works to fulfill its core purpose ’to create peace of mind so we can all work, live and play with confidence’.

LuminUltra is currently recruiting for a Customer Service Representative to join the Customer Service Team.

As a key member of LuminUltra’s Customer Service Team, reporting to the Customer Service Manager, the Customer Service Representativewill have the following responsibilities:

• Provide timely, attentive, upbeat service to our customers.
• Complete New Sale Orders timely while maintaining a high level of accuracy.
• Work with Sales Order Manager and our Sales team to find win/win solutions to Customer issues.
• Ensure Customer needs are met in a manner that reflects positively on the company.
• Ensure Customer issues are followed through to resolution.
• Work with Internal Resources to find suitable resolution to Customer inquiries.
• Maintain records of Customer interactions, transactions, comments, and complaints.
• Assist our customers through technical challenges in a timely and professional manner.

As the ideal candidate, you possess the following qualifications and skills:

• 3-5 years of customer service experience.
• Previous Experience in a Customer Service Role.
• Post-Secondary Education in the Sciences would be an Asset.
• Experience working with Accounting, ERP, and CRM software platforms.
• Proficient working with Microsoft Outlook, SharePoint, and Excel.
• Experience working under ISO 9001 or similar quality management system would be an asset.
• Strong communications skills.
• High attention to detail and accuracy is required.
• An analytical mind who can adapt and think quickly.
• Customer Centric Mindset.
• Ability to work within a team and independently.

Job Types: Full-time, Permanent

Salary: $40,000.00-$45,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• Paid time off
• RRSP match
• Vision care
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer Service: 3 years (required)
• CRM: 1 year (preferred)
• ERP: 1 year (preferred)