Customer Service Representative

Contenido de trabajo

Your new company 

SMS Equipment operates at the leading edge of innovation and offers advanced technologies that keep job sites running safely, efficiently and productively - even in extreme conditions. As one of the largest Komatsu dealers in the world they believe their continued growth is a result of their highly skilled and engaged employees who deliver excellence in the workplace. They were proud to be recognized with the Associated Equipment Distributors Technician of the Year Award for Canada, 2019.

SMS Equipment serve the construction, forestry, mining & utilities sectors, and are committed to safety as their number one priority.

Due to growth they are seeking a Customer Service Representative to join their growing yet established team in Moncton, NB. As an advocate of lifetime career growth, you will receive training and opportunities for promotion within as you grow.

Your new role 

Your team will become like family and you’ll be working alongside many people who have enjoyed multiyear employment with SMS. The function of this position is to propose & sell the parts required by our customers to repair and maintain their equipment:

· Maximize all sales opportunities with customers to attain or exceed sales objectives for the branch.

· Promote and sell parts and emphasize the added value of the products distributed by SMS Equipment to internal & external customers.

· Take orders by phone, at the counter or by email.

· Verify parts prices and availability with suppliers and issue purchase orders.

· Prepare part quotes and proposals on customers’ request.

· Follow-up on pending orders and notify customer.

· Shipping and receiving equipment parts.

· All other related tasks.

What you’ll need to succeed 

You will need to possess a High school diploma or equivalent and one (1) to three (3) years’ experience in a similar position as well be computer literate (MS-Office). Having a knowledge of heavy equipment is an asset as well as being bilingual- English and French.

Our successful candidate is intrinsically motivated and committed to making safe choices, when completing all tasks. Excellent customer service and communication skills are invaluable in a dealership environment.

What you’ll get in return 

SMS is proud to be an equal-opportunity employer, offering competitive wages, comprehensive benefits, learning opportunities, apprenticeship programs, company matched RRSP and more! Perks include discount programs, wellness program, social club and free parking.

You will benefit from personal growth and add to your skills through regular OEM training on industry leading equipment.

What you need to do now

If you’re interested in this role, click ’apply now’ to forward an up-to-date copy of your CV, or email your resume to Yashvi.Goolaup@hays.com.