Customer Service Representative/ Adminstrator - Cannabis Testing - Eurofins Experchem Laboratories

Company Description

Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and our environment safer, healthier and more sustainable. From the food you eat, to the water you drink, to the medicines you rely on, Eurofins works with the biggest companies in the world to ensure the products they supply are safe, their ingredients are authentic and labelling is accurate. Eurofins believes it is a global leader in food, environmental, pharmaceutical and cosmetics products testing and in agroscience CRO services. It is also one of the global independent market leaders in certain testing and laboratory services for genomics, discovery pharmacology, forensics, CDMO, advanced material sciences and in the support of clinical studies.

In over just 30 years, Eurofins has grown from one laboratory in Nantes, France to over 50,000 staff across a network of more than 900 independent companies in over 50 countries and operating more than 800 laboratories. Eurofins offers a portfolio of over 200,000 analytical methods to evaluate the safety, identity, composition, authenticity, origin, traceability and purity of biological substances and products, as well as providing innovative clinical diagnostic testing services, as one of the leading global emerging players in specialised clinical diagnostics testing.

In 2020, Eurofins generated total revenues of EUR € 5.4 billion, and has been among the best performing stocks in Europe over the past 20 years.

Job Description

Primary Purpose:Responsible for fulfilling all customer service responsibilities to support the Cannabis Testing laboratories. This position is responsible for providing exceptional customer service to the company’s current and future clients. Reflecting a positive and professional image of the company is a crucial requirement of this position. The incumbent will be experienced in handling a wide range of customer service and support-related tasks and will be able to work independently with minimal supervision.

Main Responsibilities:

• Liaise with company customers through phone, e-mail and in person;
• Maintain superior customer relations;
• Manage customer scheduling of projects;
• Coordinate project tracking and client management;
• Create new client accounts and link standard quotations from comLIMS (internal system);
• Follow up Purchasing orders;
• Retrieve and archive Certificate of Analyses
• Variety of administrative duties including filing, faxing, photocopying, on-line administration, shipping (including but not limited to sending lab supplied to clients);
• Creating memos;
• Verifying information on on-going projects;
• Handling other duties promoting the achievement of customer service and business goals including internal sales;
• Ensure regulatory compliance;
• Other tasks as requested by supervisor.

Qualifications

Desired Qualifications:

• High school diploma required; college or university accreditation in a science background is a strong asset;
• Minimum of 3-5 years’ customer service experience;
• Exceptional computer skills with a high level of competence with MS Office (Outlook, Word, Excel, Typing);
• Develop proficiency with eLIMS.

Personal Characteristics:

• Must speak and write English fluently;
• Extremely high level of accuracy and strong attention to detail;
• Must be articulate and possess excellent communication skills, both written and verbal;
• A high level of professionalism and confidentiality is crucial to this role;
• Professional, friendly, and courteous in all interactions, whether with customers or co- workers;
• High energy with strong initiative, flexibility, resourcefulness and a can-do attitude;
• Excellent organizational skills;
• Strong customer service skills;
• Ability to work independently, while supporting a collaborative, team-based department;
• Ability to multitask and remain calm under pressure in a fast-paced environment;
• High level of professionalism, maturity, good judgment, and discretion when dealing in confidential matters;
• Must be proactive, self-disciplined, and able to demonstrate a high level of productivity;
• Demonstrated satisfactory work performance and attendance record;
• Willingness to learn with the ability to retain information quickly and apply knowledge to various scenarios.

Working Conditions:This position will be working in an office environment. Moderate level of activity and some light lifting requirements to fulfill any required administrative duties such as filing and photocopying. Extra hours, evening or weekend work may occasionally be required.

Additional Information

Eurofins supports equal opportunities for inclusion and invites all qualified applicants to apply; if accommodations are required in the application or interview process, please contact us viawww.eurofins.ca. Only shortlisted candidates will be contacted.

Accommodation: Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request via the website at www.eurofins.ca