Customer Service Rep

Contenido de trabajo

Position Description

Are you a self-starter always thinking of better ways to do things? Are you looking to be part of a dynamic team focused on providing top-quality services to customers? If yes, please keep reading! As a member of Serco’s dynamic team, your expertise and collaborative skills will make a positive impact towards our military defense and safety of our soldiers.

As the Royal Canadian Air Forces’ prime service provider at 5 Wing Goose Bay, Labrador, our team delivers comprehensive air operations, emergency services, logistics and engineering expertise to the Department of National Defence. We work on behalf of DND’s “no fail” mission at Goose Bay: supporting NORAD operations for the projection of air power on the north and northeast coasts of Canada, while supporting military training for the Canadian Armed Forces, Allies and NORAD. 5 Wing Goose Bay provides effective training facilities, adaptable infrastructures, and a unique, austere, and challenging training location. Currently, Serco Canada has over 1,200 employees across four provinces, including a strong and growing Indigenous workforce.

You will be part of a team that works closely with the military customer and other Serco teams to deliver quality and efficient services to DND. The Serco team has been recognized as one of Atlantic Canada’s Top Employers for 4 years in a row and received the prestigious Atlantic Canadian Aerospace and Defence Association. Industry Excellence Recognition Award for Gender and Diversity Excellence.

In this role, you will:

• Ensure all customer service duties are provided in a friendly and courteous manner.
• Receive work order requests and ensure work order system is accurately updated on a timely basis with all relevant work order details.
• Using appropriate system accurately input and extract data and in a timely manner.
• Dispatch duty driver as required.
• Respond to all requests for service, including trouble calls and after hours call outs, vehicle and other requests for emergency assistance or service, and other requests as required and keep logs.
• Maintain a control sign out register for buildings, vehicles and equipment.
• Provide general clerical support functions (e.g. type correspondence, reports, etc.) as directed.
• Visibly demonstrate Serco Values and work practices while completing duties.
• Other related duties relevant to this position as may be required.
  
  

Hourly rate is $31.72 at a minimum of 10hrs upto 40hrs hours per week.

Qualifications

Qualifications

To be successful in this role, you will have:

• Post-secondary diploma in office administration, or an equivalent level of clerical or computer training.
• Demonstrated customer service focus, including two years’ experience in a customer service role.
• Excellent communication and public relations skills
• Excellent computer skills, including experience with MS Office Suite
• Experience and exposure to TMA or hotel software would be an asset.
• Ability to obtain and maintain Secret Level II security clearance is required.
• Must pass pre-employment Drug and Alcohol training,
  
  

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state and local governments, and commercial clients. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Headquartered in Herndon, Virginia, Serco Americas has over 9,000 employees and is part of a $4 billion global business that helps transform government and public services around the world. At Serco, our employees are our most valuable asset - we listen, respect and support them throughout their career at Serco. We invite you to become part of our dynamic team. Serco is an equal opportunity employer committed to diversifying our workforce (Race/ Color/ Sex/ Sexual Orientation/ Gender Identity/ Religion/ National Origin/ Disability/ Vets).

To review Serco benefits please visit: https://www.serco.com/na/careers/benefits-of-choosing-serco .

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@serco-na.com .

COVID-19 Regulations: Serco complies with all applicable COVID-19 requirements. This may require employees to be vaccinated against COVID-19, provide attestations regarding vaccination status and/or COVID-19 testing, or satisfy other conditions of employment that Serco deems appropriate, and employees may be required to show proof of vaccination and/or negative COVID-19 test results as a condition of employment (except in limited circumstances where an employee is legally entitled to an accommodation).