Customer Service Agent Outbound (Virtual - Newfoundland) - $14.20/hour

Contenido de trabajo

Through our National Diabetes Trust operations, we divert more than 100 million kilograms of clothing and household items from landfills. One hundred per cent of net proceeds directly supports Diabetes Canada and helps send more than 2,400 children and youth with type 1 diabetes to Diabetes Canada’s D-Camps. Additionally, what we raise funds world-leading diabetes research, education and advocacy.

As an employee on the National Diabetes Trust team, you are part of our national coverage in 2,500 communities, with 28 operations and 100 trucks. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.

Work part-time from the comfort of your own home!

At National Diabetes Trust (NDT), we divert more than 100 million pounds of clothing and household items from landfills. This energy savings is equivalent to planting 8.6 million trees each year.

We’re seeking dynamic individuals who have excellent communication skills and customer service experience to join our team of outbound Customer Service Agents. Our Customer Service Agents are the ambassadors, the first contact with our customers for Diabetes Canada and its operations arm, National Diabetes Trust. Join a team that is making a difference raising money for life altering charitable programs, all while helping the environment.

About The Role

Customer Service agents are responsible for soliciting and confirming donations of reusable clothing and small household goods from the public. Part of this responsibility includes reading from a

standardized script to verify donor information. Customer Service Agents are also responsible for providing potential donors with a high level of customer service by demonstrating a professional manner, discipline, and strong organization skills.

What We Offer

• Work from the comfort of your own home
• Be a member of a high-performing team within a growing socially and environmentally responsible organization
• A meaningful role in an organization that is making a direct impact on the fight to end diabetes
• Competitive industry-standard salary
• Corporate discount at GoodLife Fitness
• Employee discount through Perkopolis
  

About You

Ideally, you will have the following experience and skills:

• Minimum High School Diploma
• 6+ months of experience in customer service and/or call centre environment
• Availability to work up to 29 hours per week in 6-hour daily time blocks
• Full availability between the hours of Monday – Friday 3pm – 9pm EST, as well as Saturdays and Sundays 11am -5pm EST.
• Maintain on regular basis and have available to use; a PC home computer, direct connect (wired) high speed internet (no Wi-Fi/router), a USB noise cancelling headset, and either an All-in-One Printer (copier, scanner, printer) OR the ability to sign documents electronically.
• Comfortable working in a fast paced environment, while being able to manage multiple tasks
• Strong computer skills and experience with computer databases (mouse, keyboarding, opening/closing programs, locating files, installing/uninstalling programs, updating software, basic troubleshooting)
• Intermediate web and email skills (internet, downloading, logging on/off, clearing history, sending, and receiving email messages, (attaching/saving/opening files), message boards, instant messaging
• Basic competency in Microsoft Office and Adobe
• Advanced Oral and Written communication
• Disciplined and organized self-starter who can succeed in a fast-paced, high volume call environment
  

NDT welcomes applications from all qualified candidates, including women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value a diverse workforce that reflects the communities we serve.

We are committed to accommodating people with disabilities as part of our hiring process. If you have special requirements, please advise us during the recruitment process.

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