Customer Relations Specialist, My Canada Life

Contenido de trabajo

Job Description

We are Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

Be your best at Canada Life.

We are looking for Customer Relations Specialists forMy Canada Life.Our current work environment supports a Hybrid-Firm work arrangement that includes some rotational in-office & work-from-home capability.

Canada Life is combining our GroupNet for Plan Members and GRS Access portals to build a truly integrated experience. The Integrated Member Site (IMS) will help support the member’s financial, physical and mental well-being throughout their lifecycle.

What You Will Do

• Working shift hours between 8 am to 8 pm EST
• Becoming a subject matter expert in the new Integrated Member Site, along with GroupNet for Plan Members and GRS Access websites
• Performing trouble shooting, problem solving, and general site navigation
• Diagnosing technical issues and escalating as necessary
• Providing exceptional customer service over the phone and occasionaly via email
• Communicating in a professional and courteous manner with a diverse group of users
• Capturing call/email details into a case tracking system
  

What You Will Bring

• Great listener, comfortable providing support to a wide range of users
• Excellent communicator, both verbally and written
• Ability to translate complex technical information into plain language
• Patience assisting others in navigation
• Fluent in written and spoken English to service our anglophone clients
• French is considered a strong asset
• Understanding of Operating Systems, Applications and Networking technologies
• General PC (and Mac) trouble shooting methodologies, including:
• Clearing cache/temporary files
• Various Internet browser and email application setting updates
• Proficient in Microsoft O365 products
• Understanding of mobile applications
• Demonstrated analytical and issue resolution skills
• Service Desk / Help Desk experience will be considered an asset
• Experience using Salesforce CRM will be considered an asset
• Experience using BMC Remedy ticketing application considered an asset
  

Network Requirements

• 1) Home Network WIRED (LAN Cat5e or higher cable) directly from CL Laptop to Home Router/modem. 2) Internet Service Provider (ISP) minimum connection: 50MB Download & 5MB Upload speeds (speedtest.net screenshot to confirm) 3) Note: 250MB bandwidth per month usage or higher may be consumed
  Be your best at Canada Life- Apply today
  
  We are one of Canada’s top 100 employers!
  
  Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
  
  We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee  has the opportunity to  reach their potential.
  
  Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted