Customer Logistics Representative

Johnson & Johnson Consumer, a member of Johnson & Johnson’s Family of Companies, is recruiting for a Customer Logistics Representative located in Markham ON.

Johnson & Johnson Family of Companies touches more than a billion people’s lives each day through our health care products and services, our corporate giving, and the volunteer efforts of our employees. The Johnson & Johnson Family of Consumer Companies develop and market beloved brands that address the needs of consumers and health care professionals worldwide. Our portfolio ranges across several distinct business units: Baby Care, Oral Care, Compromised Skin Care, Beauty, Feminine Care, and OTC products

The Customer Logistics Representative will manage a customer portfolio E2E from order receipt to deduction resolution, including service issue management. Leading with a continuous improvement mindset while developing collaborative customer relationships, the Customer Logistics Representative will create opportunities for joint supply chain improvements and accountability.

Key Responsibilities:

• Own the daily E2E customer management from order receipt to service issue and deduction resolution.
• Identify and eliminate persistent process issues that are a barrier to the perfect order.
• Comfortable with using and leveraging customer data in SAP, Tableau, Power BI or in other J&J systems, to identify continuous improvement opportunities to increase efficiency, reduce costs, drive growth and improve the customer experience.
• Build and maintain strong customer relationships and internal business relationships through proactive and frequent communication to drive industry leading customer experience.
• Work effectively with the customer and internal/external business partners including, but not limited to, transportation, Customer Operations, Distribution & Sales to prevent non-compliance and reduce deductions & fines.
• Champion knowledge sharing or continuous improvement initiatives with colleagues to improve overall efficiencies (e.g.: customer reporting, EDI, Business intelligence, SAP Super User, training etc.)

Qualifications

Education:

• A University Degree or College Diploma or Equivalent work experience

Experience and Skills:

Required:

• A minimum of 1-2 years of experience in customer service
• Strong customer focus & championing skills
• Excellent interpersonal and collaboration capabilities and a demonstrated ability to cultivate strong business relationships
• Sound judgement with the ability to time manage and prioritize work
• Strong bias for action: results & performance driven
• Passion for continuous improvement
• Excellent communicator: written & spoken
• Strong attention to detail and comfortable leveraging reports

Preferred:

• SAP order management & FSCM experience
• Basic-intermediate Excel skills
• Tableau, Power BI, EDI, ECCNet knowledge
• Experience in other areas of Supply Chain

Other:

• Bilingual: French & English written & verbal strongly preferred

Primary Location
Canada-Ontario-Markham-88 McNabb Street
Organization
Johnson & Johnson Inc. (7695)
Job Function
Operations
Requisition ID
2105995695W