Cross Border Agent

JOB SUMMARY

The Cross Border Agent is responsible for the accurate processing of paperwork and shipment follow-up within a scheduled deadline. This position includes job requirements such as the monitoring of numerous job specific computer programs, accurate data entry and timely communication with clients, brokers and shippers.

KEY DUTIES & RESPONSIBILITIES

• Monitor Kofax for incoming documents (fax and images).
• Complete indexing and verification of paperwork.
• Accurate data entry of key information.
• Verify paperwork to ensure all necessary data is present.
• Follow-up with consignees, shippers and others via telephone, fax and or email.
• Submit paperwork to the correct broker within timeframe to allow for Acceptance before ETA.
• Create northbound and/or southbound manifests upon request.
• Respond and action all client inquiries received via telephone, fax and/or email.
• Elevate shipment concerns/issues to appropriate point of contact.
• Monitor all job specific computer programs and capture accurate notes
• Follow-up and follow-through with all shipment requirements.
• Ensure a high-quality product and provide excellent customer service.
• Maintain excellent relations with vendors and carrier contacts.
• Relay all communications to our internal distribution lists and effectively coordinate with next shift
• Support and work effectively in a team environment
• Perform other related duties as assigned by management.
• Adhere to established policies and procedures.

KNOWLEDGE & SKILLS

• Bilingual (English/French), would be an asset
• Required to have basic knowledge of customs brokerage
• Able to multi-task, handle a large volume of work and meet tight deadlines
• Strong interpersonal skills and be able to deal effectively with clients, staff and management
• Ability to reflect a professional company image
• Strong communication skills, both verbal and written
• Organized and detail oriented
• Accurate keyboarding
• Ability to use numerous job specific computer programs simultaneously
• Ability to make informed decisions based on outlined processes and procedures

WORK EXPERIENCE – MINIMUM REQUIRED

EDUCATION

CERTIFICATIONS DESCRIPTION

COMPETENCIES