Coordinator, After Hours Clinical Operations

Who We are

LHSC is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

LHSC has exciting leadership opportunities within our After-Hours Clinical Operations, where you will lead front-line staff and assist and mentor teams to make high-quality patient care decisions, while playing an active role in patient care leadership across both LHSC sites and in the region. This role provides endless opportunities for on-the-job learning experiences, as well as personal or leadership development to further your education and training. As the main point of contact for staff after hours, the role responsibilities include bed management; responding to capacity/patient flow issues; managing regional patient flow; assisting with disclosure and family issues; assisting with staff and patient safety issues; and assisting with any unanticipated operational issue that must be managed after hours.

As a front-line clinical leader, you will regularly provide key leadership support to nursing and non-nursing staff; a highly visible presence across all nursing units; and an environment that supports the Mission, Vision and Values of the Hospital.

If you are interested in an opportunity to further develop your leadership skills in a cross-functioning environment, we encourage you to apply!

The shifts include days, nights and weekends.

What the Role is

Reporting to the Manager, Patient Access and Flow Operations, the Coordinator is accountable for front-line leadership of the department through application of a focused depth of clinical and technical knowledge and broader-based operational and management expertise.

The role includes responsibility for day-to-day operational activities, including the management of human and material resources; day-to-day staffing and scheduling; development and support of a healthy and safe workplace; monitoring of risk, utilization and quality control measurements; and facilitation of quality improvement initiatives and change management. A major focus of the role is fostering effective working relationships and linkages within the team especially between the patient, the medical leadership, referring clinical departments, support and technical team members.

In partnership with Medical leadership, the Patient Access and Flow leadership team will enhance the quality, safety and care experience for our patients. The Coordinator will build the collaborative team to enhance the research, teaching and clinical activities, in pursuit of becoming the most advanced Patient Access and Flow Department in Canada.

Who You Are

• Self-aware of own assumptions, values, principles, strengths and limitations
• Able to manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
• Engage and support others to foster development, personal goals and encourage a healthy organization
• Achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
• Facilitate environment of collaboration and cooperation
• Create connections, build partnerships and networks
• Demonstrate a commitment to the organizational vision, mission, values and service excellence
• Transformational thinker that encourages and supports innovation
• Have exceptional analytical skills that contribute to effective decision-making
• Be self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills

Compensation

$84,669.00 to $105,592.50 per annum

What You Will Bring with You

• Successful completion of a recognized Baccalaureate Degree in a relevant related field
• Related post-graduate education preferred
• Minimum three (3) years previously related experience in Patient Access & Flow or related field, preferably in an acute care academic teaching hospital
• Minimum two (2) years recent experience in progressively more responsible leadership roles
• Current Certificate of Registration from a college recognized under the Regulated Health Professions Act preferred
• Previous clinical and/or management in the Patient Access & Flow department preferred
• Preference and consideration will be given to active members of the Canadian College of Health Leaders (CCHL) who have, or are in process of attaining the Canadian Health Executive (CHE) Select certification program
• Fluent and computer literate with computer systems such as email, MS Word, Excel and PowerPoint
• Demonstrated behaviours supporting LHSC’s Core Values of Compassion, Teamwork, Curiosity, and Accountability
• Demonstrated knowledge of and commitment to patient and staff safety at LHSC
• Demonstrated commitment to the development of professional practice, mentorship, life-long learning and excellence in patient care
• Knowledge and comprehensive understanding of employee and labour relations and hospital operations essential
• Understanding of and experience with workload measurement, staffing and scheduling and budgeting an asset
• A track record of successful transition and change management
• Strong participatory leadership and team building skills and highly developed organizational skills
• Excellent interpersonal skills with effective communications skills, both orally and in writing, for interacting with all levels of hospital personnel and with external partners; strong negotiation and conflict resolution skills
• Highly developed critical thinking skills with the ability to conceptualize and analyze problems
• Excellent problem solving, decision-making, planning and evaluation skills
• Demonstrated ability to foster collaboration and contribute effectively as a member of an interdisciplinary team
• Recognition and understanding of Emotional Intelligence (EI) and how EI is applied in practical situations with the ability to assess emotional factors
• Demonstrated ability to effectively work with diversity, appreciating that different opinions, backgrounds and characteristics can bring richness to the challenge at hand
• Demonstrated ability to balance multiple and competing priorities on a daily basis
• Demonstrated ability to attend work on a regular basis

London Health Sciences Centre fosters a culture of patient and staff safety whereby all employees are guided by LHSC’s Mission, Vision, Values and Code of Conduct.

LHSC is committed to employment equity and diversity in the workplace and welcomes applications from women, visible minorities, Indigenous people, persons with disabilities, and LGBTQ2+ persons. We are committed to providing persons with disabilities equal opportunities and standards of goods and services, and are also fully compliant with the Accessibility for Ontarians with Disabilities Act (2005), as applicable.

Submission Requirements (please submit in one MS Word document)

• Cover Letter, Resume and Listing of Education, Credentials and Certifications

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that reference checks may be conducted as part of the selection process.

Successful candidates will be required to complete a health review which includes providing vaccination records or proof of immunity against Measles, Mumps, Rubella, and Varicella (Chicken Pox), Hepatitis B, Tetanus/Diphtheria/Polio; Meningitis. In addition, candidates will need to provide documentation of Tuberculosis Skin testing and a completed COVID vaccine series (two vaccines).

Your interest in this opportunity is appreciated. Only those applicants selected for an interview will be contacted. Successful candidates, as a condition of job offer, would be required to provide a satisfactory police information check (original document) completed in the last 3 months.