Client Service / Intake Coordinator

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Make “being the difference” your Career. FAST APPLY.

Bayshore is looking for a Client Service / Intake Coordinator to join our amazing team.

If your calling is to be the “difference” by providing outstanding customer service, then a Career with Bayshore is the Perfect Fit for YOU!

We Value Our Bayshore Employees With

• Rewarding Careers
• Highest industry wages for the critical work you do
• Company sponsored Benefits (health and dental) for you and your family
• Paid orientation and paid training
• Efficient work schedules
• Opportunities to grow in your career
• Easy Access to managers who listen and support the important work you do!
  

Job Summary

The Client Service / Intake Coordinator, under the direction of the immediate Supervisor, handles client care and service inquiries, arranges client care and service, schedules Field employees and maintains scheduling information and data as required.

Duties And Responsibilities

• Handle and document current requests from funder for prospective client inquiries regarding requests for care and service.
• Appropriately schedule employees for care and service assignments such that there is an appropriate match between the client’s needs and the qualifications, skills and abilities of Field employees
• Promote consistency of caregiver assignments and coordination of services.
• Notify Funder and Field employees regarding initial and ongoing schedules.
• Complete data entry and maintain accurate current scheduling documentation.
• Communicate with regional community areas within the Funder, in keeping with our contract service agreement.
• Handle and document client concerns and complaints in a timely manner and as appropriate, notify the Supervisors; maintain appropriate documentation.
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Maintain confidentiality of client and corporate information as per company policies.
• Collaborate with other members of the team to promote our services and achieve the business needs of the branch.
• Complete other tasks as requested.
  

Education

Minimum - Secondary School Diploma along with completion of a related course such as Medical Terminology is preferred.

Experience

A minimum of one year of scheduling experience, preferably in healthcare. Additional experience in a customer service role would be an asset.

Other Skills And Abilities

Exceptional communication and interpersonal skills are required. Ability to work effectively independently and as part of a team. Demonstrated competency in keyboarding and Windows scheduling software.

Have a keen interest in achieving client satisfaction and be able to meet deadlines while working with several competing priorities.

Ability to operate all standard office equipment; proficiency in written and spoken English is required.

As Canada’s largest and best homecare company, join us as we continue our 50+ year tradition of supporting our Administrative staff to make “being the difference” a Career!

All Bayshore locations operate in accordance with all applicable Federal and Provincial Accessibility & Human Rights legislative requirements.

Primary Location

MB-Winnipeg