Claim Service Representative

Contenido de trabajo

Company Information

Solid reputation, passionate people and endless opportunities. That’s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers – and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.

Target Openings

1

Job Description Summary

Under moderate supervision, this role is responsible for providing a high level of claims customer service to all policyholders and callers. Accurately captures claims reports received by brokers, insured’s and third parties and provides support to callers regarding new claims and inquiries. May create, evaluate, and pay windshield claims.

Primary Job Duties & Responsibilities

• Gathers information from callers on new and existing claims.
• Provides meaningful information to callers in order to assist Claim Professional in adhering to Travelers Canada customer service standards.
• Documents the information in the electronic claim file, as required by Travelers Canada file standards, for the purpose of determining coverage and evaluating the scope of the loss.
• Answers telephones professionally and responds to routine questions, re-routes calls as required.
• Authorizes, processes and documents glass claims and issues payments promptly according to the company standards, obtaining appropriate authority if required.
• Evaluates the information provided on new claim reports to ensure the accurate assignment to Claim Professionals.
  

Minimum Qualifications

• Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required.
• Flexibility and willingness to work evening and weekend hours.
  

Education, Work Experience, & Knowledge

• High School Diploma with one year of claims clerical support, office related or customer service experience, or an equivalent combination of education and experience.
• Bi-lingual in English and French is an asset.
  

Licensing or Certificates

• Enrollment in C.I.P. program is an asset.
  

Job Specific Technical Skills & Competencies

• Ability to work in a high volume, very fast pace environment, managing multiple priorities.
• Highly organized with the ability to manage multiple tasks simultaneously to meet deadlines.
• Attention to detail to ensure accuracy is critical.
• Familiar with Microsoft office products.
• Keyboarding skills, basic math reading and writing skills.
• Ability to effectively communicate professionally by telephone.
• Have good interpersonal skills, and strong decision making skills.
  

Equal Employment Opportunity Statement

Travelers is an equal opportunity employer. We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.

If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.