Business Process Analyst

Contenido de trabajo

Title: Business Process AnalystLocation: Remote, Across CanadaEmployment status: Permanent full timeSalary band: $61,113 - $89,122The Canadian Red Cross (CRC) – one of the most inspirational not-for-profit organizations on this planet and an awardee on the Forbes list of Canada’s Best Employers 2022 - is seeking a Business Process Analyst to join our Technology Group team.We are guided by our Fundamental Principles of humanity, impartiality, neutrality, independence, voluntary service, unity, and universality. We help people and communities in Canada and around the world in times of need and support them in strengthening their resilience.Starting with the hiring process, we are committed to having an accessible, diverse, inclusive, and barrier-free work environment where everyone can reach their full potential. We encourage all qualified persons who share our values and want to contribute to fostering an inclusive and diverse workplace to apply.The incumbent will collaborate directly with the Senior Manager, Business Systems Analysis and working in close collaboration with Transformation Office, you will be responsible for identifying, documenting and evaluating new and existing workflows and making recommendations towards efficiency of process, positive customer experience and opportunity for better use of systems and automation.The ideal candidate will possess a strong knowledge of processes and Health Systems, CRM, logistics and equipment loan systems.In This Role, You Will

• Work closely with the teams, project manager(s), and cross-functional representatives to develop an understanding of, document and prioritize business processes
• Work with an external vendor for process efficiencies and integration of future state processes and systems in partnership with a systems analyst.
• Capture compliance, documentation and reporting requirements within processes
• Develop a broad understanding of Health systems and other relevant tools to support efficiency of process and customer experience
• Organize, facilitate/lead and participate in business process workshops with stakeholder groups
• Analyse existing and define new processes to ensure efficiency and effectiveness from a client-centred, organizational and risk mitigation perspective
• Analyse and report on gaps between the current and future state of business environments
• Engage with stakeholders at all levels in a constructive manner in improving current systems, tools or processes
• Measure and recognise process inefficiency / variation and apply process improvement tools to rectify.
• Trace processes and process maps from business and stakeholder requirements
• Help support Change Management with the transition and identify quick win efficiencies as well as help develop a roadmap to transition people from current to future state.
• Coordinate the implementation of new processes including supporting communication and training for the Health teams ensuring the alignment with system workflows and relevant data collection

What We Are Looking For

• Black Belt qualification in Lean Six Sigma
• Experienced in process mapping, functional analysis and bottom-up procedure development
• Proficient in written and spoken English mandatory (French is a definite asset)
• Certified Business Analysis Professional (CBAP) is an asset
• University Degree in Business Administration, or equivalent certification or experience
• 5+ years of experience in business process analysis, and project management
• Proven experience in customer centric swim lane process mapping of current and target business processes
• Experience conducting stakeholder interviews and leading process mapping/process improvement workshops
• Advanced use of Microsoft Office suite including Visio
• Experience with Smartsheet, Jira, and SharePoint software is beneficial

Working Conditions

• Ability to work from home as the primary workspace.
• Eligibility to work in Canada: At this time, we welcome applications from candidates eligible to work in Canada. If you are not a citizen or permanent resident of Canada, we encourage you to carefully review your visa to find out whether you are eligible to work in the job you are considering applying for. Refer to our
• If you are selected for this role, you will be required to complete a successful pre-employment screening process which includes a satisfactory Enhanced Police Information Check (E-PIC).
• Full vaccination against COVID-19 may be requested to participate in in-person activities.

This position is open until filled; however qualified applicants are encouraged to apply as soon as possible. Qualified applicants who apply after the selection process has started, may be held for a second review if needed OR reviewed for alternative roles. We appreciate the time and effort it takes to apply and thank you in advance.If you require accommodation measures during any phase of the hiring process, please notify us as soon as possible. All information received in relation to accommodation requests will be kept confidential.#RegularOperations