Bilingual Insurance Advisor (Hybrid Work Eligible)- EN

Contenido de trabajo

TD Description

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Department Overview

TD Insurance is part of TD Bank Group, one of Canada’s largest financial institutions. TD Insurance helps protect clients from the ‘accidents of life’ with a wide range of products including credit protection, life, health, travel, home and auto insurance. With more than three million clients, TD Insurance authorized products and services are available online, over the phone, and through a network of more than 1,000 TD Canada Trust branches.

In Canada, we have two lines of business, General Insurance and Life and Health. Our General Insurance business is one of the top home and auto insurance groups in Canada and the national leader in group insurance and affinity marketing. Our Life and Health business is the number one provider of critical illness insurance and direct life and health insurance in Canada.

At TD Insurance, we are committed to fostering an inclusive, accessible environment. With a Canada-wide workforce of over 4,000 employees and offices in Atlantic Canada, Quebec, Ontario and Alberta, our company is always growing and can help you to grow. TD Insurance offers a stable and dynamic work environment where talent is appreciated, and professional development is taken seriously. More than just a job, we offer rewarding careers.

Job Description

As an Insurance Advisor you will work as a member of an inbound contact center team reporting to the Team Manager, Client Services. In the Insurance Advisor role, you will provide solutions and counsel existing and new TD clients on their auto and property insurance needs. You will deliver a customer centric approach, contributing to our legendary service. Additionally, you will:

• Be responsible for achieving goals related to insurance advice and solutions
• Ensure quality and productivity objectives are met
• Process call backs, submissions, and mail in a timely manner
• Be accountable for providing a high level of service to our clients
• Perform various assigned tasks
• Promote company features and benefits as part of ongoing portfolio reviews
• Discuss a variety of products at every opportunity
• Promote client loyalty through attention to detail and relationship-building
• Remain current on all company philosophies and procedures
  

Each call is different and we support you to ensure your success at work. Our training programs are among the best in the industry, and we will help you develop your competencies through coaching and career development opportunities.

Job Requirements

For this role, we specifically require:

• High School Diploma
• Must be Bilingual (French & English)
• 2+ years of customer service/call center experience would be an asset
• Aptitude to successfully complete and pass required licensing
  

Your relevant skillset and knowledge will also get our attention. Show us that you:

• Have strong communication skills to exchange ideas and customer information in a concise and logical way, handling sensitive customer information and resolving exceptions.
• Possess computer & multi-tasking skills.
• Thrive in a dynamic and time-sensitive environment.
• Have advanced knowledge of our business and understand the functions of our various business areas.
• Are passionate, engaging and have a desire to deliver superior customer experience consistently and compassionately
  

Additional Information

35 hours per week Hours of Operations: Monday to Friday 8:00am- 11:00pm AST & Saturday’s 9:00am-7:00pm AST

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Inclusiveness

At TD, we are committed to fostering an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of our customers and communities in which we live and serve. If you require an accommodation for the recruitment/interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we will work with you to meet your needs.