Assistant General Manager (Full-Time)

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At Tapestry, resident service is an important point of differentiation in our active aging communities. Friendly, courteous and prompt service is critical to the vibrant and dynamic community experience we strive to create every day. The Assistant General Manager is responsible for overseeing the planning, organization and performance of our resident services departments, including the restaurant, housekeeping, transportation and concierge. The ideal candidate is an excellent communicator who is detail-oriented and has a strong focus on customer service. Reporting to the General Manager, this role focuses on improving performance, and quality and efficiency of work processes to maximize employee engagement and resident satisfaction. This role plays a critical role in supporting the delivery of our Mission within our community, which operates 24-7/365 days.

Experience & Qualifications:

• A relevant Degree or Diploma (Business, Administration, Hospitality, etc.)
• A minimum of five years of progressive management experience
• A minimum of five years of experience in a hospitality or independent living community
• Significant experience in restaurant operations working in a high-quality environment focused on creating an exceptional culinary experience
• Demonstrated experience in building customer service plans and programs to maximize customer/resident satisfaction
• Knowledge of seniors’ industry-related provincial regulations, policies and standards
• Proficient user of Microsoft products, as well as employee scheduling and payroll systems
• An excellent people leader, communicator and a results-driven multi-tasker

Compensation Package:

We offer a competitive total compensation package, including an attractive wage and a comprehensive benefits package that is 100% employer paid. Enjoy one discounted meal (prepared by our culinary team) during each shift and benefit from a no cost Employee & Family Assistance Program which includes access to counselling, perquisites and other special features. Parking is available on site and we are within walking distance of a new planned SkyTrain stop at Broadway and Arbutus. We have an exceptional community environment staffed by employees who are highly engaged and invested in delivering an exceptional resident experience. If you are looking for a satisfying career where your experience, talents and commitment to service can make a real difference, this is the perfect opportunity for you.

Please note, your employment as a successful candidate is subject to completing a Vulnerable Sector Check and TB test, as well as providing documentation validating that you have received Tapestry’s required immunizations, including at least two COVID-19 vaccines. If you want to make a difference in people’s lives and love working in a team environment, we’d love to hear from you!

Job Type: Full-time

Salary: From $70,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Store discount
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Weekends as needed

Ability to commute/relocate:

• Vancouver, BC: reliably commute or plan to relocate before starting work (preferred)

Experience:

• hospitality or independent living community: 5 years (required)
• Progressive Management: 5 years (required)
• Restaurant Operations working in a high-quality environment: 3 years (required)

Work Location: In person

Expected start date: 2023-07-24