Analyst Wholesale Customer Support - EN

Contenido de trabajo

Requisition ID:163836

Career Group:Corporate Office Careers

Job Category:Wholesale Operations

Travel Requirements:0 - 10%

Job Type:Full-Time

Country:Canada (CA)

Province:Alberta; Nova Scotia; Ontario

City:Calgary/ Stellarton / Mississauga

Location:Calgary Office, Foord St. Office, Tahoe Office

Postal Code

Our family of 134,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1500 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawton’s Drug Stores or another of our great banners but we are all one extended family.

All career opportunities will be open a minimum of 5 business days from the date of posting.

Overview

Sobeys is full of exciting opportunities and we are always looking for bright new talent to join our team! We currently have a full-time opportunity for a Wholesale Customer Support Analystto join our team. This position has the option to be based out of our office in Calgary AB, Stellarton, NS or Mississauga, ON.

The Wholesale Customer Support Analyst provides excellent customer service through technical support to our Wholesale customers across the country. The Wholesale Customer Support Analyst must also collaborate with other IT departments in support of resolving incidents, fulfilling requests, sharing knowledge and meeting customer service levels.

Job Description

In this fast paced role you will:

• Provide remote IT support for all incidents and requests for all Customers, Sales Reps, and offices in a 24/7, fast-paced environment via standard contact channels (Phone, Email, etc.)
• Responsible for resolving all incidents and fulfilling all requests assigned within defined SLA
• Provide excellent customer service through technical support in a timely, efficient manner
• Communicate with Sobeys staff and customers and ensure that all are kept aware of the status of their Incident and/or Request
• Execute the communication protocol during major, critical and high priority incidents
• Ensure that all incidents and requests meet quality standards
• Document all knowledge opportunities for the department and ensure accuracy of the knowledge base
• Maintain highly satisfactory relationships with support teams and vendors, ensuring deliverables are complete
• Remain current on technology changes and all changes to the Wholesale business model
• Participate in analyzing, determining, and implementing changes that improve departmental efficiencies (continuous improvement)
  

Job Requirements

Your Resume Will Include And Demonstrate To Us

• An Undergraduate Degree in Computer Science or related field and a minimum of 2 years of relevant experience
• Experience with troubleshooting principles, methodologies, and issue resolution techniques
• Schedule flexibility is required to support urgent issues outside of regular business hours on a rotating basis
• Microsoft Access experience a must
• SAP and Salesforce knowledge not required but an asset
• Bilingual is not a requirement but an asset
  

Sobeys Offers Our Employees Many Valuable Benefits Such As

• Growing organization, competitive salary, pension plan
• Flexible health and dental benefits plan (eligible employees)
• Ongoing training and development and opportunity for internal mobility to other departments and/or promotions (for employees who are strong performers)
  

#Hybrid

Sobeys is committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.

While all responses are appreciated only those being considered for interviews will be acknowledged.

We appreciate the interest from the Staffing industry however respectfully request no calls or unsolicited resumes from Agencies.