Administrative Support V

Contenido de trabajo

Your Opportunity:

Are you an administrative leader that has a proven track record of excellence? Are you someone that can be counted on to deliver specialized support that directly impacts front line healthcare by balancing technical support, training and subject matter expertise? As the Staffing Service Centre Operations Specialist (SSCOS) you will be tasked with ensuring optimal service levels including staffing service productivity, while simultaneously promoting Provincial Staffing Services (PSS) goals, objectives and associated best practices. You will use your advanced knowledge and skills with ESP scheduling application and provincial scheduling business process to support clients and objectives. As the Operations Specialist you will act as a resource for internal staffing service employees and client groups (managers and unit/department employees) on staffing process and executing provincial scheduling best practice. Importantly, you will perform business knowledge assessments of scheduling staff in support of employee performance and development plans as required by the Staffing Service Centre Manager (SSCM). As the SSCOS you will coach and provide instruction to administrative staff on the performance of job functions and how to achieve service goals and directives. In addition, you will provide dedicated support to the orientation and overall optimal performance of Staffing Service Centre employees as well as the development of quality assurance/audit tools and scheduling processes. In consultation and collaboration with the SSCM, you will assign and direct work in accordance with established priorities. You will also be responsible for ensuring the standardized execution of training practices and processes with internal Staffing Service Centre employees, external managers and clients. SSCOS’will be assigned to support North Zone and the correlative SSC hours of operation

Description:

As an Administrative Support V, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.

Classification:Administrative Support VUnion:AUPE GSSDepartment:Staff Scheduling ServicesPrimary Location:Sturgeon Community HospitalMulti-Site:Not ApplicableFTE: 1.00Posting End Date:29-OCT-2021Temporary Employee Class:Temp F/T BenefitsDate Available:08-NOV-2021Temporary End Date:07-SEP-2022Hours per Shift:7.75Length of Shift in weeks:12Shifts per cycle:60Shift Pattern:DaysDays Off:Saturday/SundayMinimum Salary: $27.55Maximum Salary: $33.50Vehicle Requirement:Not Applicable

Required Qualifications:

Completion of post-secondary education (e.g. certificate in office or business administration).

Additional Required Qualifications:

1 year of experience with ESP and ESP Self Service scheduling software. 1 year of experience providing training/education to adults. 3 years of advanced experience in staff scheduling in a health care environment. Knowledge of Alberta Health Services’ environment and staffing practices. Previous Administrative Support V- Scheduler Team Lead experience.

Preferred Qualifications:

Leadership experience (Delegating, Prioritizing, Coaching, Mediating). Experience documenting and analyzing business processes. Proven customer service experience /strong commitment to client satisfaction. Experience working with unionized groups and multiple management levels. Knowledge of the applicable collective agreements and pay codes.