Administrative Associate

Administrative Associate – Saksatoon, SK

If making a difference in the lives of others is a priority for you as a professional, and you enjoy working alongside engaged front-line staff to ensure client satisfaction, CBI Health Group has an excellent career opportunity for you.

As full time Administrative Associate within our clinic, you are part of a team of working diligently to provide consistency of service while meeting the scheduling requirements of our patients and care providers. You ensure a favourable impression of CBI Health Group with pleasant, cooperative and knowledgeable front-line service to our clients. This position is best suited to someone who is driven to help others in a compassionate and caring way while balancing the pressures to deliver on scheduling requirements.

CBI Health Group is an exciting place to work. Selected as one of Canada’s 50 Best Managed Companies, we are a values-based, results-oriented and collaborative company, with a focus on increasing the health and wellness of our communities.

SPECIFIC RESPONSIBILITIES AND ACCOUNTABILITIES:

• Daily management of the schedule to minimize cancelled appointments and vacancies. Books appointments either by telephone or in person. Calling to re-schedule any missed appointments
• Working with the Clinic Leader to foster and develop new business and services contacts for the clinic as well as to maintain strong relationships with our current business contacts
• Greeting patients and other guests to the clinic and making them feel welcome
• Daily operation of the front desk
• Answering telephones and providing callers with information about the clinic - explaining CBI procedures to patients, insurance and Rehabilitation companies, employers and physicians
• Preparing, organizing and maintaining the charts used for daily appointments as necessary.
• Coordinates the flow of letters; updates and copies documents for charts, mails and records the date of mailing;
• Cross-checks and totals daily payments; prepares and makes bank deposits Reports directly to the Manager of Operations and Customer Support unless specified by the Clinic Manager
• Ensures referral to admission cycle times are within acceptable parameters
• May be required to supervise and train other support staff under the direction of the Manager of Operations and Customer Support or Clinic Manager;
• Responsible for discharging files when appropriate;
• Ensures all information regarding clients are stored in a confidential, secure manner;
• Provides information as required to WCB, insurers, CBI , region and corporate groups;

provides back up and support to the SK region

KNOWLEDGE AND SKILLS AND ATTRIBUTES:

• Warm, friendly telephone manner
• Customer service experience required, ideally in the service sector;
• Knowledge of the rehabilitation sector;
• Computer literacy (Windows and Excel)
• Ability to communicate well internally and externally;
• Strong organizational and problem solving skills
• Ability to work independently and within a dynamic team environment

About CBI Health Group:

For over 40 years, CBI has been working every day to improve the health and enrich the lives of Canadians.

As Canada’s largest provider of community healthcare services, CBI is made up of over 12,000 physiotherapists, occupational therapists, registered massage therapists, kinesiologists, chiropractors, speech-language pathologists, psychologists, physicians, nurses, dietitians, behavioural therapists, administrators, and professionals.

CBI is set apart by the unique ability to work as an integrated network to foster ongoing learning, enhance best practices, improve access to care for all Canadians and achieve the best outcomes possible for our clients. With a talented, interdisciplinary team of caregivers and professionals, CBI provides the right services, in the right place, at the right time.