Account Administrator

We are seeking a motivated and highly organized person to fill the role of full-time Account Administrator to provide excellent service to our customers and to administratively support our day-to-day business operations.

This position requires a super-organized, proactive, reliable person to anticipate and meet the needs of customers and the company. Strong skills in customer service, problem solving, policy compliance, data management and billing/finance are needed for success.

*Only those candidates with administration experience will be considered*

This is a full-time phone based position, 35 hrs/week, fixed schedule 9am - 5pm Monday to Friday.

Pay: $20/hr, Benefits Plan available upon completion of probationary period

Clean Cut Energy (www.cleancutenergy.ca) is a small local Guelph-based business with strong core values. We are a certified B Corp and Living Wage business. We are committed to supporting our community through charitable contributions, helping our customers save money and supporting our environment through water and resource conservation. We are leaders in technical innovation with proprietary development of the WATERfactor System technology providing cutting edge wireless utility monitoring which works with easy-to-use online software that customers can access their utility usage data. We are looking for someone who is like minded and wants to grow with our business and be part of our team long term.

You have:

• Strong computer (MS Office and Google) and database skills, specifically with spreadsheets

• Strong communication and customer service skills

• Friendly, helpful and patient

• A professional customer service telephone manner

• Experienced with billing / finance

• Ability to interpret and follow policy and procedures

• A natural drive to organize and ability to prioritize many tasks with fluctuating workload levels

• Demonstrated experience working independently and dependably

• Attention to detail and focus on quality

• Strong problem solving and conflict resolution skills

• Work well independently as well as in a team

• Experience working with billing and arrears management

Responsibilities include:

• Taking customer calls / emails and answering questions and providing information about Clean Cut Energy services and their account

• Maintain accurate database of client files

• Processing account registrations and closures

• Creating Welcome Packages for new customers

• Tracking and processing new account changes

• Tracking new building information and status

• Providing regular updates to direct supervisor

• Execute arrears management tasks including collections

• Appointment scheduling

• Preparing letters and summaries

• Following all policies and procedures

• General administration support as assigned

Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you’ll receive an email inviting you to log in and view your assessment results.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us with the “Help” button in the application.

Only those candidates selected for an interview will be contacted.

By submitting your application you confirm that all information provided is correct and accurate. Any false claims or misleading information will result in refusal of your application.