Dispatcher - Trucking

Job content

You must have strong experience in dispatching tow and transport drivers!

You have the ability to work under pressure along with a knack for problem-solving while dealing with information from multiple sources? You are customer service oriented, well mannered, professional, detail oriented with advanced technical skills, so join our team!

The dispatcher will be responsible to coordinate the activities of our drivers, maintain communication with drivers and customers, and ensure all the necessary details are communicated to both parties in a timely and effective manner.

Key Responsibilities and Duties:

• Answer all lines and assist customers, drivers and other divisions.
• Schedule assignments and coordinate activities of multiple drivers and equipment.
• Monitor drivers check in’s/check out’s during shifts.
• Accurately records and documents information from customers and/or drivers.
• Process payments received (handling cash, Point of Sale machines).
• Sorting and filing of documents, entering information into various systems.
• Communicate effectively and professionally via email, telephone, and two way devices.
• Perform any other general duties as assigned.

Required Skills

• Previous Towing or Transportation dispatching is a MUST.
• Advanced skill level with software applications.
• Ability to read instructions, follow written policies and procedures and take direction.
• Excellent customer service and communication skills.
• Ability to maintain concentration and mental alertness in a variety of situations.
• Ability to work in a fast paced environment while maintaining great attention to details.
• Knowledge of street and road systems in Edmonton and surrounding areas

WE ARE A 24/7 365 DAY A YEAR OPERATION. CANDIDATES MUST BE FLEXIBLE IN TERMS OF AVAILABILITY (DAYS, EVENINGS, WEEKENDS).

At Cliffs we provide professional and safe towing, transport and recovery services. From the first contact with our friendly dispatchers to the arrival of our trained operators, we aim to bring you peace of mind in a stressful situation. We pride ourselves on being there for you 24/7 since 1953.

About Us

Operating as Greater Edmonton Taxi Service, J&P Auto, Prestige Transportation, and Cliffs Towing, at 2370845 Alberta Ltd., we provide a supportive and progressive work environment for our employees that will not only challenge, but encourage new ideas and common-sense solutions. We focus on collaborative efforts and always take the time to see the funny side of life! We offer a competitive compensation package and are strong believers in work/life balance.

Job Types: Full-time, Permanent

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Night shift
• Weekend availability

Application question(s):

• What is your wage expectation?
• Do you have open availability to work various shifts, as the job requires flexibility.
• Are you located in Edmonton?

Experience:

• towing and transport dispatch: 2 years (preferred)

Shift availability:

• Day Shift (required)
• Night Shift (required)
• Overnight Shift (required)

Work Location: In person