Disability Claims Administrator

The Disability Claims Administrator is primarily responsible for calculating and issuing short and long-term disability benefit payments. This includes interpreting contractual provisions to determine benefit entitlement including offsets and tax requirement utilizing the payment and management systems. Handling of all calculation related inquiries and managing the maintenance of long term disability claims in accordance with contractual and corporate policy.

• For new claims, complete the financial information including the initial benefit calculation, the DLR and waiver reserve set up
• At the direction of the Case Manager and in accordance with contractual provisions, calculate and issue short and long-term disability benefit payments
• Perform simple and complex STD and LTD benefit calculations including inflation protection, cost of living increases, rehabilitation and partial period calculations in accordance with contractual provisions
• Perform Under/overpayment calculations; follow up for repayment; processing BEN refunds and adjustments
• Explain benefit calculations and payments, including tax issues to customers over the phone or in writing
• Follow-up CPP
• For maintenance of long-term disability claims, request and assess medical updates, verify other income calculations and follow ups as required
• Other administrative and financial duties in support of claims teams as required
• Handling data verification and exception reports to resolve system discrepancies

• Post-secondary education with a strong financial background or equivalent related experience
• Excellent mathematical and analytical skills
• Demonstrated organizational and time management skills
• Excellent oral and written communication skills
• Team player with demonstrated customer service skills
• Proficient in using Microsoft (Outlook, Word, Excel) and possess the aptitude for learning additional industry-related software
• Critical thinking and problem-solving abilities
• Ability to remain flexible, work as part of a team as well as independently