Director of Guest Support & Empowerment

Temporary - Full Time until May 31, 2023

About The Gathering Place
The Gathering Place’s mission is to provide low barrier, street-level supports for marginalized individuals through collaborative partnerships and engagement. As a non-profit, community health centre, The Gathering Place provides integrated health and social services to individuals who are homeless or precariously housed. We are rooted in respect, the promotion of personal dignity, and care to all persons. The Gathering Place is an equal opportunity employer.

Duties/Responsibilities:
As a member of the leadership team, The Director of Guest Support & Empowerment is responsible for the strategic direction of The Gathering Place’s Guest Services division. Reporting to the Associate Executive Director, this position oversees the day-to-day operation of Guest Support services, the Guest Empowerment Program, and the Kindness Closet. Many of the Guests represent a marginalized segment of the population and face issues that make it difficult for them to access resources and services in the community; barriers such as mobility issues, mental health issues, and addictions. As such, the Director of Guest Support & Empowerment is responsible for planning and evaluating services to ensure that they are meeting Guest needs. The Director of Guest Support & Empowerment represents the organization as needed to ensure a collaborative approach in responding to the needs of marginalized populations.

• Establishes relationships based on respect and trust with the Guest population in order to effectively understand and represent their interests
• Cultivates community relationships to increase awareness and collaborative opportunities for TGP
• Proactively monitors Guest needs for the purpose of program development/improvement
• Oversees service delivery for Guests from the guest support team.
• Liaises with government agencies and other organizations to ensure that Guests’ needs are met.
• Represents The Gathering Place on committees and teams in order to advocate for Guest interests.
• Acts as an ambassador for The Gathering Place within the community.
• Collaborates with and supports the team at The Gathering Place, including attendance at staff meetings and supporting organizational initiatives.
• Collaborates with The Director of Human Resources & Operations around the scheduling, hiring, training, and performance management of staff.
• Reviews all incident reports and implements the appropriate follow-up actions for both staff and guests.
• Conducts other duties as required to support The Gathering Place and its Guests.
• Participates in the on-call roster, providing direction to overnight/weekend staff as needed
• Responsible for the safe, effective, and efficient delivery of services to TGP Guests. Application of organizational policies and processes pertaining to guest and workplace safety is expected.

Qualifications and Skills:

• Degree in Health or Social Services related background
• Minimum of 5 years experience in a leadership role
• Experience working with vulnerable populations
• Excellent written and verbal communication skills
• Excellent supervisory, planning, organization, problem solving, decision making, liaison, and leadership skills
• Strong program and evaluation skills
• Ability to work independently while capable of collaboration within a multidisciplinary team
• Clear Records of Conduct and Vulnerable Sector

Equivalencies will be considered.

Position Information:

• Competition Number: 2022 DGS 003 (please quote in application)
• Competitive hourly rate
• RRSP Pension Plan
• Health/Dental Benefits

To apply for this opportunity, please click here.

We believe that all employees should understand we exist to help those who need it most and that "kindness wanted" is more than just words, it is the foundation of who we are as an organization. As such, The Gathering Place looks to hire people who are qualified and social-minded.

The Gathering Place appreciates all applications, however, only those selected to be interviewed will be contacted.