Department Manager, Interim, Discovery Way

Job content

What You’ll DoCustomer Service

• Provides leadership to the team and consistently coaches and follows up to ensure the delivery of the service model standards are provided to each customer.
• Support the customer experience through timely processing and movement of inventory to the salesfloor
• Model active selling behaviours/techniques to set the example for department team members and to help them grow confidence in their selling capabilities
• Promote company programs including loyalty programs, private-label products, and other seasonal promotions
• Provide exceptional omni-channel experience by offering in-store eCommerce sales and fulfilling eCommerce orders within defined service levels

Training

• Create development plans for store team members; support and coach to improve any performance gaps and conducts ongoing coaching to improved team.
• Communicates in a clear and concise manner to team, leading effective Shift Starter / meetings / coaching sessions.
• Completes and holds team accountable to complete required Triangle Learning Academy training within timeframes
• Facilitate and lead team meetings.
• Coaches team and leads in execution of Customer Experience, proactively provides resolution for all customer concerns.
• Maintaining a positive work environment for staff

Leadership

• Effectively problem solve, delegate and follow-up on tasks assigned to team Members
• Follows the disciplinary process consistently and impartially
• Validate schedules for department and monitor payroll daily to ensure payroll plans are met
• Promotes and maintains a positive and motivating work environment.
• Provides mentorship to teams and influences continuous growth, exemplifying Mark’s Leadership Brand.
• Develop and maintain a positive work environment for staff
• Complete opening and closing duties as part of manager on duty responsibilities

What You’ll Bring

• Proven ability to coach, mentor and develop department team and store team, through setting expectations, communication, coaching, feedback and ongoing support
• Proven ability to build and manage a daily game plan for the department and store
• Exceptional communication skills
• Excellent organizational skills
• Superior training and mentoring skills
• 3-5 years retail experience required
• High energy, enthusiasm and a drive to succeed
• Fundamental computer skills an asset

About UsAt Marks, we want you to experience an extraordinary career in helping to lead our brand’s evolution to be Canada’s number one destination for industrial and casual apparel and footwear. As one of Canada’s leading apparel retailers, and a valued part of the Canadian Tire family of companies, Mark’s stands out for its commitment to comfort, quality and style. Mark’s is a leader in product development, innovation and quality through its assortment of industrial apparel, footwear and accessories, with strong private and exclusive brands. Join us, where there’s a place for you here.Our Commitment to Diversity, Inclusion and BelongingWe are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.AccommodationsWe stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.