Workplace Ambassador

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia. Further information is available at www.bgis.com

SUMMARY

The role of the Workplace Ambassador will collaborate with various partners to ensure a high-quality seamless workplace experience is provided consistently for all employees. These partners include facilities and workplace experience teams and client employees, food service operator and auditorium facility. In this role, there is a unique opportunity to influence how employees work, and directly impact their workday. You will work with a team of professionals delivering workplace services including hospitality, reception, event space coordination, space occupancy and mail/package deliveries. In this role, you will be empowered to make decisions that are aligned with the organization’s workplace standards to ensure that the space continues to meet the needs of all employees. This role will support the key differentiator of the organization – it’s people, by enabling a culture of high-performance teams. Located in a state-of-the-art building in downtown Toronto.

KEY DUTIES & RESPONSIBILITIES

Client Support

• Support customers, visitors and employees in a friendly, knowledgeable and courteous manner at all times
• Responsible for the workplace experience in designated lobby/service areas – welcoming employees, assisting with inquiries/questions, building access and badges
• Have an extensive knowledge of the workplace – technology, meeting rooms, multi-purpose and shared spaces, amenities and places of interest, and be able to communicate these confidently and articulately to employees and guests
• Assist with minor event planning and meeting space set up (will require ability to lift up to 50 lbs.)
• Manage security access cards for visitors and contractors.
• Submit work orders for maintenance (including technology), work space or janitorial issues, to ensure timely response and tracking for continuous improvement
• Ensure workplace health and safety guidelines are followed, and report any violations or near-misses to Manager/Client/BGIS partners

Technology Assistance

• Escalation point of contact for office and technology issues

• Administer triage for meeting room technology- i.e. reset, reboot meeting room panels and lobby touch screen and/or manage escalations

KNOWLEDGE & SKILLS

• High school diploma, ideally with experience in Corporate or Tourism/Hospitality environment in a concierge, host or reception role
• This role requires the Lobby Ambassador to work on site Monday to Friday (flexible hours, possible overtime)
• High level of people skills - service oriented, customer-focused and a can-do attitude
• Able to exercise sound judgement, make decisions, provide direction, work with a high level of confidentiality and discretion
• Strong written and verbal communication skills in English
• Strong computer skills, including MS Office (Word, Excel, PowerPoint), collaboration tools, service ticket applications.
• Self-starter, able to work independently as well as in a team
• Pro-active, approachable, and solution-based
• Ability to handle multiple priorities and work under pressure
• Strong organization skills

Licenses and/or Professional Accreditation

• None required

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds . We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!