Tenant Services Coordinator

Position type – Full time 40 hours per week

Summary

Maintains The Lighthouse Serving the Battlefords’ supported living suites, community houses, and pocket housing by filling vacancies, negotiating and enforcing leases, and maintaining premises. The role of the Tenant Services Coordinator is to reasonably meet the needs of all Lighthouse residents and guests.

The incumbent must be able to connect with a varied population and possess a personality that inspires trust and respect with tenants and staff. Strong personal integrity, leadership abilities, and the ability to effectively deal with stress are crucial. The Tenant Services Coordinator is also responsible for enforcing Lighthouse rules, reporting suspicious activities, and recommending improvements of policies.

Additionally, the Tenant Services Coordinator is responsible for assisting other Lighthouse front staff as needed; cash handling/accounting; emergency procedures; managing final room set-ups; and maintaining the cleanliness of the properties.

Core Competencies

• Accountability
• Adaptability
• Communication
• Leadership
• Organizational and Environmental Awareness
• Planning and Organizing
• Teamwork

Job Duties

• Works closely with the Lighthouse team to deliver services through our suites and community housing
• Attracts tenants to The Lighthouse by obtaining referrals from community agencies & current tenants, processing housing applications, explaining advantages of location and services, showing units
• Contracts with tenants by negotiating leases and collecting security deposit. Fill out move forms and mail them to Social Services, if applicable.
• Accomplishes financial objectives by collecting rents; forecasting requirements; scheduling expenditures; analyzing variances; initiating corrective action
• Maintains property by investigating and resolving tenant complaints; enforcing rules of occupancy; inspecting vacant units and coordinating repairs; planning renovations
• Maintain files for all tenants including move-in/move-out forms, rental leases, etc.
• Maintains building systems by liaising with Director of The Lighthouse Serving the Battlefords; coordinate all repairs and maintenance for suites, and assist with maintenance duties as needed
• Establishes and enforces occupancy policies and procedures
• Prepares reports by collecting, analyzing, and summarizing data and trends
• Updates job knowledge by participating in educational opportunities, reading professional publications, maintaining personal networks, participating in professional organizations
• Maintain confidentiality of the tenants and staff information at all times
• Develop, implement, and evaluate all housing programs based around a Housing First philosophy
• Foster and exemplify a collaborative culture and team approach for all staff
• Ensure that housing services are operating according to established standards, provincial acts, and/or operating systems according to funding sources
• Intervene and deal with emergency situations (safety of others/individual or facility)
• Sensitive to cultural and socio-economic differences in and between residents and employees, and strives to create a harmonious work environment
• Monitors revenue levels and financial position of the department; Identify potential sources of revenue and work with others to create and submit funding proposals and grant applications
• Compile and prepare yearly budget for approval and consolidation into complete budget
• Promotes a consistent image and professional presence in the community
• Represent The Lighthouse Supported Living on internal and external committees as requested by the Director
• Maintain a professional and collaborative working relationship with referral sources and other community agencies in order to deliver appropriate services to The Lighthouse residents and/or refer individuals to appropriate agencies
• Maintain cooperative and effective partnerships with agencies providing similar services
• Deliver educational sessions to internal Lighthouse and external audiences
• Implements processes to support exemplary customer services
• Resolve customer inquiries, concerns and information requests relating to program areas, either personally or delegated through other department staff

Requirements

• Strong knowledge of The Residential Tenancies Act; ability to perform all duties in accordance with related legislation
• Knowledge and understanding of housing policies, compliance regulations, etc.
• Strong understanding of and commitment to Trauma Informed Care and Harm Reduction philosophies
• Ability to effectively communicate with tenants, visitors, and Lighthouse personnel
• Good organizational, time management and prioritizing skills
• Strong morals and ethics, along with a commitment to staff and resident privacy.
• Demonstrated ability to work in a collegial, team environment.
• Excellent interpersonal and communication (written and verbal) skills.
• Proven critical thinking and decision making skills.
• Ability to resolve conflict and diffuse crisis.
• Computer literacy, including effective working knowledge of MS Office and email
• Physically able to perform all assigned tasks.
• Ability to work under minimal supervision
• Criminal Record and Vulnerable Sector Check required as a condition of employment
• Driver’s License and reliable vehicle are required

Work Conditions

• May be exposed to infectious waste, diseases, conditions
• Interacts with residents, family members, staff, visitors, government agencies/personnel.
• Travel throughout Battlefords area will be required
• Manual dexterity required to use desktop computer and peripherals.
• Intermittent physical activity including walking, standing, sitting

To Apply

Please submit cover letter and resume to careers@lighthousenorthbattleford.org, fax to 306-665-7773, or drop off at the front desk (962 102nd St, North Battleford).