Supervisor Customer Solutions Intl

Jobinhalt

Position Title:Supervisor Customer Solutions Intl

Position Type: Regular - Full-Time

Position Location:Florenceville Main

Requisition ID: 14656

Position Summary

The primary role of the Manager, International Customer Solutions is to effectively lead the International Customer Solutions team with one other Manager, to deliver the Company’s customer supply chain strategy, meet and exceed customer expectations, and champion the needs of the customer into the McCain supply chain. This is delivered through a combination of service, cost, inventory and customer satisfaction results. This position leads and oversees the team responsible for the end-to-end order management and export and import documentation for all export intercompany and customer orders departing North America, and for some export regions orders sourced outside of North America. The total export regions consist of Korea, South East Asia, Taiwan, Japan, Calatin, South America, Middle East, Australia, New Zealand, China, India, and South Africa; which includes shipping to over 60 destination countries. The export regions are shared between the two Managers, with one Manager being responsible for Korea, South East Asia, Taiwan, and Japan and one Manager being responsible for Calatin, South America, Middle East, Australia, New Zealand, China, India, and South Africa.

The International Customer Solutions Managers will communicate effectively at all levels of the organization and will be able to collaborate with customers, various McCain internal teams, and external service providers. The successful candidate will analyze trend and exception reports to make recommendations and implement changes to close identified gaps. The persons selected will be joining a strong team focused on providing the best solutions for customers, with a continuous improvement mindset.

People Management

Key Responsibilities & Accountabilities:

• Mentor, coach, and provide learning and development opportunities for the team.
• Provide clear direction and leadership to team.
• Provide recognition and development focus to the team and individuals.
• Complete individual performance evaluations and support individual development plans.
• Ensure workload is distributed appropriately across the team, which allows for customer orders to be processed accurately and on time during a 40-hour week.
  

Service Level Management

• Escalate issues and collaborate with internal/external customers, internal McCain teams, and external service provides.
• Initiate, lead, & participate in cross-functional teams to resolve customer issues or supply chain inefficiencies.
• Hold team accountable to meet KPIs and respond appropriately to customer inquiries and complaints.
• Analyze overall trend and exception reports to make recommendations and implement changes to close gaps identified.
  

Continuous Improvement

• Lead & promote new processes and systems that will transform the team from transactional to more value added/analytical.
• Developing & supporting strategic plans for the future of the Customer Service Department.
• Provide clear and consistent messaging to the team.
• Lead assigned project work, which includes holding the team accountable in completing projects assigned.
  

Service Exceptions

• Investigate, resolve, and track financial penalties from our customers and logistics providers.
• Investigate, resolve, and track service failures.
  

Requirements

Academic:Bachelor’s Degree (preferred: Logistics / Business / Supply Chain)

Related Work Experience

• 6-8 years’ experience in a supply chain role.
• Must be proficient in Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint)
  

Nice To Have

• Experience with SAP Order To Cash systems.
• Previous experience in a leadership role.
  

The health and safety of McCain employees and their families has been our number one priority since the start of the COVID-19 pandemic. Supported by science, and in line with our culture and values, we believe that being vaccinated is the most effective way to protect each other, our families, our customers, and our communities. It is therefore a requirement that the successful candidate for this role be fully vaccinated and have completed the mandatory incubation period prior to the candidate’s start date with McCain, subject to reasonable accommodations if you are unable to be vaccinated for protected grounds under applicable human rights legislation (e.g. medical or religious reasons).

McCain Foods is an equal opportunity employer. We see value in ensuring we have a diverse, antiracist, inclusive, merit-based, and equitable workplace. As a global family-owned company we are proud to reflect the diverse communities around the world in which we live and work. We recognize that diversity drives our creativity, resilience, and success and makes our business stronger.

McCain is an accessible employer. If you require an accommodation throughout the recruitment process (including alternate formats of materials or accessible meeting rooms), please let us know and we will work with you to meet your needs.

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Job Family:Customer Service; Supply Chain & Logistics

Division:Global Supply Chain

Department:Customer Solutions International

Location(s): CA - Canada : New Brunswick : Florenceville-Bristol

Company:McCain Foods (Canada)