Supervisor, Client Services Housing

The Supervisor of Housing Client Services is responsible for supervising the direct delivery of housing services to Peel residents, including those who are homeless, at risk of being homeless, or require supports to obtain and /or maintain affordable housing.

The Supervisor leads a team comprised of Housing Support Workers, Housing Representatives and Administrative Support staff, to assess housing needs, support client system navigation, address needs based on client acuity and ensure appropriate wrap around services are in place for successful tenancy.

What you will do:

• Supervises and leads unionized staff through various activities including: hiring, coaching, motivating, disciplining, assigning and delegating work, developing job objectives, and evaluating and monitoring performance
• Supervises the delivery of various housing programs, including rent supplement programs, tenant supports, eviction prevention, coordinated access and housing waitlist management
• Supervises the delivery of intensive case management to clients with multiple and complex barriers requiring long term intervention
• Develops and maintains effective and positive relationships with service providers to support the delivery of housing programs and services
• Audits work of the team and conducts follow-up meetings with staff
• Identifies and communicates resource requirements to meet operational needs and commitments
• Completes and maintains statistical reports
• Interprets and evaluates information to improve existing housing programs or services, or to develop new approaches or processes
• Completes reports, briefings for senior management and Council as required

What we require:

• Post-secondary education in a Human Services or related field combined with 5 years of experience in housing, homelessness and/or the human services field or an equivalent combination of education & experience
• Three years of previous supervisory/leadership experience preferably within the unionized environment
• Working knowledge of the housing and homelessness services sectors, Housing Services Act and the current social housing operating and accountability framework in Ontario
• Experience, understanding and respect for partnering community organizations and groups
• Commitment to ongoing learning and continuous improvement and to supporting and motivating staff to do the same
• Excellent verbal and written communication skills to work with staff, community partners, other levels of government, senior management and Council
• Effective time management skills and the ability to work within a fast-paced environment
• Ability to interpret and evaluate information to improve existing programs or to develop new approaches or processes
• Ability to persuade, influence or negotiate with external contacts

The Region of Peel serves more than 1.4 million residents and approximately 173,000 businesses in Brampton, Caledon and Mississauga. We deliver a wide range of resident focused services across the Region.

Our 20-year vision for Peel is “Community for Life.” Our goal is to create a place where everyone enjoys a sense of belonging and has access to the services and opportunities needed to thrive in each stage of their lives. Our 2015-2035 Strategic Plan outlines the work we’re focused on to bring this vision to life.

To learn more about the Region of Peel, explore peelregion.ca.