Sr. Engagement Manager

At Rogers, we connect Canadians to a world of possibilities and the memorable moments that matter most in their lives. Every day we wake up with one purpose in mind. To bring loved ones together from across the globe. To connect people to each other and the world around them. To help an entrepreneur realize their dream. A sports fan celebrate a special moment.

Because we believe connections unite us, possibilities fuel us, and moments define us.

As we grow our team, the well-being of our team members remains our top priority. To ensure the health and safety of our team members, including those in the recruitment process, our team members are temporarily working from home.

Rogers Communications is seeking a Senior Engagement Managerto lead a team of Engagement Managers and Business Analysts within in the Demand Management organization. Reporting to the Director, Business Demand Management at the Rogers Park Brampton Campus this individual will ensure smooth delivery of projects and application support for the business by utilizing best practices and technologies in a cost-effective way.

What you will be doing...

• Manage, mentor, coach and lead a team of Engagements and Business analysts.
• Collaborate with Network, Digital, IT and Business partners to ensure initiatives align to target stage architectures and deliver the promised benefits.
• Assisting with project prioritization based on related benefits (i.e. working on the right initiatives at the right time)
• Assist with annual budget preparation cycles by providing high level cost and impact assessments
• Review and understand the business cases and benefits to enable prioritization
• Build relationships with key stakeholders with various portfolios which includes, but not limited to Controller’s group, HR, Corporate Real Estate, Organizational Development.
• Create a work environment where employees are engaged, challenged, accountable, recognized & set direction and vision for the team.
• Promote quality, innovation, teamwork and timely communication of issues / opportunities.
• Plan resource levels according to project demands and forecast and adjust based on priorities.
• Participate in the adoption of new and improved processes and tools, by utilizing best practices and technologies in a cost-effective way.
• Assist in managing cost centre financials.
• Participate in vendor discussions for projects and ongoing product support.
• Coordinate team efforts to resolve complex issues and conflicts and escalate to executive level wherever required.
• Foster an environment of learning and improvement – support the team to realize their full potential.

What you have...

• Bachelor’s in engineering, computer science, commerce or related field or equivalent experience.
• 10+ years of experience in the information technology and telecommunication field.
• 7+ years of experience in a project delivery role in a fast paced/agile environment.
• Previous IT program management experience preferred.
• Agile experience and certification (i.e. particularly SAFe) would be preferred
• General understanding of the company’s overall business operations and products.
• Demonstrated ability of successfully leading complex Technology projects and programs.
• Ability to successfully implement and control budgets.
• Ability to adapt to change easily and quickly.
• Must be able to effectively communicate technical information to both technical and non-technical personnel.
• Must be creative, detail oriented and capable of balancing the “big picture” with meeting the day-to-day needs of the organization.
• Excellent interpersonal and communication skills.
• Exceptional written, verbal and presentation skills.
• Excellent organizational skills.
• Ability to inform, educate and influence managers and employees to support goals and initiatives in a matrix environment.

• Our people are at the heart of our success
• Our customers come first. They inspire everything we do
• We do what’s right, each and every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment