Shelter Worker

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The Shelter Worker is responsible to and reports directly to the Lead Hand or the Shelter Coordinator

Job Summary:Provides support, food, security, advocacy, information, crisis intervention and referrals to shelter guests.

Function:To provide direct support to guests of the Nanaimo Unitarian Shelter within the parameters of Shelter policy.

Guest Support

· Receives and admit guests according to defined intake procedures.

· Contributes to the communications log to ensure effective service delivery by documenting actions, observations, activities which may affect guests’ accommodation and overall shelter operations.

· Assesses and assists with guests’ personal needs e.g. hygiene, nutrition, medical, and/or emotional, as appropriate.

· Supports a harm reduction model.

· Communicates effectively with guests including using active listening and accepted problem-solving strategies.

· Monitors guests’ activities and provide effective intervention in crisis situations.

· Works cooperatively and effectively with other staff, volunteers, & guests

· Prepares and serves meals as required.

· Follows accepted procedures and protocols and adapts to changing conditions as they arise.

Facility maintenance

· Cleans all areas as assigned on a regular basis, as defined in the Shelter Procedures Manual or as requested by the Lead Hand or Shelter Coordinator.

· Reports any necessary housekeeping duties / maintenance to the Lead Hand or Shelter Coordinator.

· Performs other duties as assigned by the Lead Hand or Shelter Coordinator.

Volunteer/Donation Support

· Provides assistance to volunteers, as required.

· Accepts donations in an appropriate manner.

· Maintains records of donations whenever possible.

Health and Safety

· Works in a healthy and safe manner.

· Takes every reasonable precaution to ensure the safety and well-being of guests.

· Reports all health and safety concerns to the Lead Hand or Shelter Coordinator.

Conditions of Employment

· Available to work scheduled shifts including evening and graveyard shifts

· Willing and available to undertake regular training and attend staff meetings.

· Must successfully complete a Vulnerable Sector Criminal Record Check and sign a confidentiality agreement.

· Certification or training in Food Safe, First Aid and Naloxone (can be obtained after hiring)

Qualifications * Diploma in a related human / social service field and one (1) year recent related experience, or an equivalent combination of education, training, and experience.

· Possesses strong communication skills specifically in conflict resolution and nonviolent crisis intervention.

· Previous experience working in a shelter environment is preferred.

· Previous experience with life skills such as cooking, and cleaning is preferred

· Knowledge of harm reduction, community service agencies and the homeless population are assets.

· Demonstrated ability to use sound judgment, perform job duties with minimal supervision and problem solve as required.

· Demonstrated ability to establish and maintain effective working relationships with guests, staff, volunteers, and community agencies.

· Basic computer experience is required, and/or willingness to undertake basic training.

Job Type: Casual

Salary: From $20.70 per hour

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Schedule:

• 4 hour shift
• 8 hour shift
• Night shift

COVID-19 considerations:
Standard Covid precautions, as recommended by the Health Authority are taken on the worksite.

Education:

• DCS / DEC (preferred)

Experience:

• Social Services Occupations: 1 year (preferred)

Shift availability:

• Night Shift (required)
• Overnight Shift (required)