Service Operations Coordinator

Service Operations Coordinator

L3HARRIS WESCAM Division

Waterdown, Ontario

About L3HARRIS WESCAM

As a subsidiary of L3Harris Technologies and within the Integrated Mission Systems Segment, the WESCAM division develops the most advanced optical sensor and targeting systems for global defense and military sectors, National Security, Search & Rescue and Airborne law enforcement agencies. From long-range covert surveillance missions to search and rescue operations, our MX-series systems, and the mission systems solutions they are a part of, produce stabilized high-magnification electro-optical and infrared images from airborne, marine and ground based platforms, enabling our customers to see first and act first.

Primary Responsibilities

• Assist in the management and coordination of the end to end activities of the repair and upgrade process, to ensure successful completion and return of the customer’s product.
• Communicate to the internal Customer Service team, on a regular basis the status of the service event actions including issues impacting delivery as promised and/or contracted.
• Resolve and escalate issues impacting on time deliveries and revenue recognition
• Participate in the maintenance of a capacity plan and repair schedule for the Service Centers
• Provide repair routing guidance to the Customer Service team
• Chair regular meetings with Service Centers and the internal teams to ensure customer and revenue commitments are being met
• Track and communicate due in Returned Material Authorization (RMA) to the Service Center and Materials team. Pre-stage material and resources to meet customer commitments
• Review customer documentation and liaise with Customer Service team as required to collect missing information.
• Create and update work orders as required
• Ensure repair data is complete and accurate in the ERP system
• Update entries into U.S Government IUID registration site
• Report Service Center RTAT overall and Customer experience RTAT
• Occasional travel may be required to support Service Center reviews and meetings

Required Capabilities

• Demonstrate ability to work in a fast-paced service-oriented environment
• Understanding of Aerospace / High Tech industry is an asset
• Effective communication skills and strong command of both written and oral English language
• Strong organization, time management skills and attention to detail
• Ability to multi-task and work under pressure
• Strong analytical and problem solving skills

Desired Education and Experiences

• Three (3) years experience in an Customer Administration or Repair Management environment
• Knowledge of repair scheduling and capacity planning
• Experience with Export Controls, ITAR and controlled goods a plus
• Knowledge of ISO9000/AS9100 standards is an asset

bout L3Harris Technologies

In July 2019 – L3 Technologies and Harris Corp merged to become L3Harris Technologies, becoming an agile global aerospace and defense technology innovator, delivering end-to-end solutions that meet customers’ mission-critical needs. The company provides advanced defense and commercial technologies across air, land, sea, space and cyber domains.

Our customers perform on the world’s most challenging front lines. They trust us to keep them prepared for what’s next. We combine speed, innovation and flawless execution to give people confidence and security in the world ahead.

As we relentlessly pursue new ideas, we know that everything we bring to market must deliver, without fail, every time. The urgency of our quest is matched by our commitment to the people we serve. In a world of ever accelerating change, threat environments move fast. We move forward faster, delivering industry-leading value.

Organized into four segments – Integrated Mission Systems, Communications Systems, Space & Airborne Systems and Aviation Systems – L3Harris Technologies employs over 50,000 people worldwide in over 130 countries with annual revenues approximately $17 billion.

To learn more, visit https://www.l3harris.com/capabilities

Our work environment is both challenging and dynamic – our physical environment is state of the art. Here’s what you can expect by joining L3Harris WESCAM:

• Brand new, custom-built 330,000 sq ft Engineering and Production facility atop the Waterdown escarpment in Hamilton
  • Click HERE for directions to our new facility
• Close to hiking paths along the Bruce trail
• Every other Friday off (paid – with our rare 9/80 work schedule)
• 18000 sq ft subsidized Café including 12 mini- Café areas throughout the complex
• Free 10,000 sq ft on-site gym
• Free wellness programs
• Free fruit, bagels and coffee
• Remote /hybrid work options, hoteling stations providing flexibility and multiple work options
• Wellness rooms – first aid, prayer, mother’s room and quiet zones
• Work / Life balance
• Real opportunities for growth and development
• A diverse and inclusive working culture
• Everyone’s role at L3HARRIS WESCAM contributes to protecting people’s lives

Googlemaps that will show you your commute to our new site: https://bit.ly/2W9W06W)

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