Senior Manager, Client Engagement

Our Company

BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and brand and marketing operations. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing your brand and marketing dollars, BrandActive has what it takes to get the job done.

Since 1998, BrandActive has scoped, budgeted, planned, and executed brand change for many of the world’s most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions, save time and money and operate more efficiently. Whether our clients are going through a one-time corporate rebrand or want to get the most out of the everyday management of their existing brand, we help them achieve more, spend less, and build a better brand.

For BrandActive team members, our goal is to be an inclusive place where you are supported in becoming the best you can be, where together we build a strong and agile organization that not only sets the standard for excellence in our industry globally, but also exemplifies how to be a compassionate commercial endeavor that is built on trusting relationships and empowering the growth of every one of us. We are a team of great people, doing great work and having a great time doing it, and we challenge ourselves to bring smarter, faster and better solutions into everything we do!

The Opportunity

Reporting to a Director, the Senior Manager serves as the project lead and is accountable for strategic planning, project formulation/scoping, scenario planning, cost estimating and relationship management that supports the conversion of the client’s branded assets to a new identity/logo. The Senior Manager then oversees the project as it moves into subsequent implementation and roll-out phases while ensuring that the client’s needs are met.

To fulfill these responsibilities, the Senior Manager typically works directly with clients at senior levels of the organization including the C-suite. When conditions safely permit, travel between North America and internationally may be a requirement. During the COVID-19 pandemic, travel expectations will be by rare exception only.

We are all committed to working together to achieve our North Star of a team of great people, doing great work and having a great time doing it. As part of this, there is an expectation that all of our team members will contribute to internal initiatives that advance our client and/or team member experience while challenging us to be smarter, faster, better in everything that we do! We find that this allows us to be agile in our approach to the work and provide growth opportunities for our team members.

BrandActive is going places – join us and help make it an even better place to work.

Responsibilities

Strategy/Analytics

• Consulting with clients about all elements for project scope and delivery, providing a high-level of expertise and instilling confidence in the client
• Work with the client and BrandActive’s team to define the scope of brand transition across all branded asset categories (e.g. signage, ID badges, website, etc.)
• Develop several high-level scenarios to achieve brand launch and completion objectives using cost, time, quality and impact as the key variables
• Provide senior leadership and their Board the information they need to make fiscally responsible brand decisions
• Establish high-level transition strategies by branded asset category with priority given to those categories which are required for brand launch and have longer lead times
• Formulate and comprehend overall implementation financials and to evaluate the implications of alternative strategy approaches on these financials at a macro and micro level
• Develop cost estimates based on developed transition strategies
• Define the high-level processes required to support an efficient implementation process
• Create a high-level project communications plan to ensure engagement of all project constituents
• Define the project organization required to execute the brand transition in a way that ensures achievement of client goals and desired outcomes
  

Project Management

• Lead the project team, allocating and utilizing resources in an efficient manner and maintaining a co-operative, motivated and successful team
• Communicate project status regularly (e.g. using dashboard reports) and escalate issues to stakeholders, sponsor(s), and senior leadership as required
• Manage project deliverables in line with approved project plans
• Manage or coordinate partners and work groups engaged in project delivery
• Reviews and assists with the creation of statements of work and change orders to extend or change the project
• Lead internal projects and client-facing (or conference call) meetings
• Develop and maintain detailed project plans (following PMI methodologies)
• Record, track and manage project issues and risks, escalating concerns when necessary
• Manage project scope and change control
• Monitor project progress and performance
• Monitor the project budget
• Create and present deliverables, and facilitate approval of recommendations

Leadership

• Consult with the Director about the assignment of resources
• Serve as a people leader for team member(s), and provide coaching as required
• Provide feedback that supports team member’s development and career progression
• Identify opportunities for learning and development that both address team member’s developmental needs and aspirations while keeping the company’s direction and requirements in mind
• Manage performance and address performance concerns that arise
• Lead semi-annual reviews for all direct reports
• May participate and provide input into hiring process for team members
• Promotes an inclusive environment by demonstrating a commitment to EDI and ensuring people leaders within team demonstrate inclusive values and behaviours
• Coach each team member as an individual; demonstrates empathy and understanding of diversity and differences
• Establish and support an inclusive work environment where team members feel a sense of belonging by demonstrating inclusive values and behaviours

Professional Development

• Take accountability for own development, creating and updating development plan as required, communicating with people leader around aspirations
• Accept and act on feedback provided
• Is inclusive and supportive in interactions with colleagues
• Contribute to internal initiatives that impact the client and/or team member experience
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities

Qualifications

Education and Experience

• University degree
• 5-7 years of management consulting experience working across industries and across solutions or relevant consulting experience gained within an organization

Competencies

• Demonstrated consulting and client management skills
• Excellent critical thinking skills, strategic thinking and the ability to influence
• Solutions-oriented with strong problem-solving and negotiation capability
• Superior organizational skills with keen attention to detail and the proven ability to manage projects
• High degree of comfort with financial information and strong analytical skills
• Ability to handle multiple tasks under pressure across more complex or multi-faceted projects
• Demonstrated ability to effectively communicate verbally and in writing with different audiences
• Ability move across a range of projects and clients
• Ability to work on complex projects including experience with M&A or large, decentralized projects
• Outstanding presentation skills including the ability to present effectively to senior management
• Tenacity with an entrepreneurial spirit and the ability to be assertive while maintaining a high degree of client service
• Business acumen and operational understanding to effectively lead and advise colleagues, stakeholders and clients
• Excellent leadership to lead a team of diverse individuals, providing oversight of their work, coaching and supporting them from a developmental perspective
• Ability to develop and maintain positive working relationships both internally and externally and to work collaboratively at all times
• Self-motivation and the ability to handle multiple tasks under pressure
• Additional languages an asset

Technical skills

• Excellent computer skills including MS Outlook, Word, Excel, PowerPoint, Project or other scheduling software such as Smartsheet or Teamwork Projects
• At least basic knowledge and experience with MS Visio
  

Compensation

BrandActive offers a competitive compensation package including a comprehensive benefits plan. Salary commensurate with experience and education.

Start Date

Immediately.

BrandActive is an equal opportunity employer and values inclusion in its workforce. BrandActive is pleased to offer accommodations throughout all stages of the recruitment and selection process.