Research Analyst

Jobinhalt

At Coast Capital, we’re not dreaming about a better future, we’re building one.

As a member-owned cooperative, we’re helping our members with their real goals and real challenges so they can live the real life they want. It’s what we’ve been doing for over 80 years, and it’s why today we stand almost 600,000 members strong. Plus, we invest 10% of our budgeted profits back into our community – almost $90 million since 2000 alone – because when our members do well, we believe our communities should do well too.

Why join Coast Capital?

Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.

Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we’re doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.

A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.

Work where you’re most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.

Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.

Retirement options. We also take care of our employees once they retire. That’s why we offer the choice of a defined contribution or defined benefit pension plan or RSP’s.

Mortgage and auto financing benefits.Employees save thousands on their mortgages and auto loans with best-in-category benefits.

Real recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We’re human, which means we like to have fun with events, celebrations, and recognition throughout the year.

An award winning culture.We’re a Platinum member of Canada’s Best Managed Companies and are regularly recognized by Canada’s Most Admired Corporate Cultures and the BC Top Employers Awards.

We reinvest 10% back into the community. When we do well, our communities do well. That’s why since 2000 we’ve invested over $90 million into our member’s communities.

Double your impact.Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.

Equity, Diversity & Inclusion at Coast Capital

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

COVID-19 at Coast Capital

Coast Capital Savings is committed to the health and safety of our employees, member, and communities. With this commitment in mind, Coast Capital complies with all public health mandates (provincially and/or federally, as applicable) and has implemented various safety measures, including requiring all employees to be fully vaccinated against COVID-19, and making COVID vaccination a pre-condition to employment with Coast Capital. All successful applicants must provide acceptable evidence of full vaccination against COVID-19, before any contract of employment becomes final and binding, and before your start date can be set.

Exceptions may apply where vaccination is not possible for medical or religious reasons that are protected under Canadian human rights laws. Should successful applicants require a medical or religious accommodation related to vaccination please discuss whether an exception may apply with your Talent Acquisition Advisor.

Location: British Columbia (CA-BC)

Job Type: Full Time

What’s the job?

The Research Analyst plays a role in the design and ongoing execution of tracking, voice of the member, and ad hoc market and marketing research studies. This role supports key stakeholders in cross-functional teams, including but not limited to Member Experience, Retail and Product. The Research Analyst reports to the Senior Manager, Research and Member Insights, and provides analysis of results and insights that inform strategic and tactical initiatives across the organization. This role also supports in the development of program standards, processes, reporting and insights to enhance operations of the Research Team.

What You’ll Get To Do

• Manages key research programs that help to inform Coast Capital’s understanding of its members’ experiences.
• Conducts research analysis and generates insights that are clearly and comprehensively communicated to cross-functional teams across the organization.
• Works closely with the Senior Manager, Research and Member Insights in the continuous development of Coast Capital’s enterprise research and insights capabilities.
• Supports key stakeholders in clearly defining project requirements.
• Keeps abreast of Voice of member industry best practices.
• Works closely with other Research Team members to align and prioritize program execution, and share learnings from analysis and program execution.
  

Who are we looking for?

• Minimum of 2 years’ agency experience OR 4 years’ in-house experience in market and marketing research and data analysis, providing actionable insights. Equivalent combination of agency and in-house experience preferred.
• Bachelor’s Degree or a diploma requiring 3 - 4 years of full-time study in Business, Economics or equivalent education applicable to this role.
• Working knowledge of research project design, management and execution, including use of programming and analysis tools.
• Experience with voice of the member programs (including programming) and tracking research studies.
• Solid knowledge of data analysis using Excel or SPSS is essential. Experience with Tableau or equivalent programs preferred.
• Strong written and presentation communication skills with the ability to clearly identify key challenges and opportunities at the Business Line, Channel, Product, and Member level from a metric and member experience perspective.
• Strong project management and vendor management skills.
• Solid collaboration and requirement gathering skills.
  

At Coast Capital, we value diversity, equity and inclusion. We’re not all the same and we like it that way. We don’t just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.