Receptionist

Our client, leaders in the field of surgical eye care and enhancement are seeking a full-time Receptionist for their clinic in Laval.

As Receptionist, the mission is to welcome patients and start their clinical experience positively. The receptionist must make every patient feel at ease and give the best possible first impression of services. Must complete clerical tasks and manage telephone calls efficiently.

• Greet incoming patients and potential patients warmly.
• Direct patients to the waiting room & ensure that all new patients complete necessary documents.
• Actively listen to patient needs and direct their inquiries appropriately, both on the phone and in person.
• Manage the phone lines for the clinic and respond to voicemails in a timely manner.
• Update the appointment and patient file software accurately after each patient arrival and departure.
• Distribute emails, messages, mail and faxes to the appropriate team members.
• Prepare, scan, retrieve, label and file patient charts and manage digital files.
• Call our patients to confirm appointments.
• Mail invoices and other documents.
• Check inventory and clinic aesthetics as needed.
• Any other tasks as per required by the Center Director or management team.

• Reception, customer service and/or client care experience, an asset.
• Excellent verbal and written communication skills in English and French.
• Excellent customer orientation.
• Knowledge of Microsoft software and ability to learn new software quickly.
• Comfortable managing the telephone system, printer, scanner, copier and fax machine.
• Excellent organization skills.
• Ability to adapt well to fast-paced environment.
• Must thrive in a team-oriented, collaborative environment.
• Be able to work autonomously with minimal supervision.

Our client asks that employees are always prepared to go above and beyond. Employees are expected to be versatile and open to the possibility of learning new skills. Employees are expected to work a flexible schedule (days, evenings and weekends).